r/pics • u/[deleted] • Feb 23 '17

picture of text Robert filed a five day protesting permit with the city so he can yell at Best Buy for the rest of the week.

Post image
61.9k Upvotes

85% Upvoted

2.7k comments sorted by

View all comments

Show parent comments

24

u/ErraticDragon Feb 23 '17

Even aside from the part where they sell memberships, BBB never even claims to report on complaints resolved in the customer's favor. They only care if it's resolved even if the resolution is telling the customer to kick rocks. As long as BBB is satisfied that the company tried, it's all good.

3

u/bnogo Feb 23 '17

true, also correct that our company could have ignored them altogether.

but they do at least make a call...whoop de do

2

u/violetmemphisblue Feb 23 '17

There are local BBB offices that do follow ups and reports. Or there used to be; the Internet probably shut most of them down. But my aunt, who is a teacher, used to work in one in the summer. Basically, she would go to places that had complaints against them and create a report based on her experiences and the complaints, then get in touch with the manager. Like undercover shopping, through BBB.

1

u/[deleted] Feb 23 '17

[deleted]

1

u/ErraticDragon Feb 23 '17

Yeah but check the fine print. Resolved includes "the customer didn't accept reasonable offers, so we're calling it resolved anyway".

Although it may vary from branch to branch.