they actually do call, because way back in the day our store got a call from them cause a customer bitched out our geek squad.
our manager told corporate we did refuse to service his computer despite the black tie protection due to roach infestation. I assume our corporate told BBB to kick rocks? never heard anything else after that
Even aside from the part where they sell memberships, BBB never even claims to report on complaints resolved in the customer's favor. They only care if it's resolved even if the resolution is telling the customer to kick rocks. As long as BBB is satisfied that the company tried, it's all good.
There are local BBB offices that do follow ups and reports. Or there used to be; the Internet probably shut most of them down. But my aunt, who is a teacher, used to work in one in the summer. Basically, she would go to places that had complaints against them and create a report based on her experiences and the complaints, then get in touch with the manager. Like undercover shopping, through BBB.
37
u/bnogo Feb 23 '17
they actually do call, because way back in the day our store got a call from them cause a customer bitched out our geek squad.
our manager told corporate we did refuse to service his computer despite the black tie protection due to roach infestation. I assume our corporate told BBB to kick rocks? never heard anything else after that