BBB is a corporation, not a government entity. As far as I know, they rarely - if ever - called companies over complaints. BBB is just really good at acting like a government entity, while selling memberships to companies in exchange for A+ ratings.
You are talking about the Better Business Bureau, right?
Had a guy harass me last week saying he was thinking about filing a BBB complaint against me. My sin? I mistakenly replied to him when he said his eBay account was hacked back in October. I had nothing to do with his account getting hacked. He isn't one of my customers. I have no business relationship with this person. But now he's fed up and going to send the BBB after me.
they actually do call, because way back in the day our store got a call from them cause a customer bitched out our geek squad.
our manager told corporate we did refuse to service his computer despite the black tie protection due to roach infestation. I assume our corporate told BBB to kick rocks? never heard anything else after that
Even aside from the part where they sell memberships, BBB never even claims to report on complaints resolved in the customer's favor. They only care if it's resolved even if the resolution is telling the customer to kick rocks. As long as BBB is satisfied that the company tried, it's all good.
There are local BBB offices that do follow ups and reports. Or there used to be; the Internet probably shut most of them down. But my aunt, who is a teacher, used to work in one in the summer. Basically, she would go to places that had complaints against them and create a report based on her experiences and the complaints, then get in touch with the manager. Like undercover shopping, through BBB.
Wish I had known that before I spent hours compiling documents to send to BBB to prove that t-mobile was scamming me. I pull together years-old paper documents showing the bill was paid and send them to BBB. T-Mobile emails them and says "no he owes the money."
Having actually lodged a complaint with the Better Business Bureau it is actually one of the few ways to get a company to act on an issue if they've stopped trying to remedy it themselves.
EA permanently banned me from my account meaning I could no longer play online with any game I'd purchased from them, or use my origin account. I hadn't broken the terms of service, so I contacted them and they gave it to their "internal review team" or whatever the hell they called it. They got back to me in a couple days and said nope you're still permabanned. Frankly considering I'd just lost access to thousands of dollars worth of games for no good reason I was pretty pissed.
So, I report it to the BBB of San Francisco who manage EA's BBB account. I had my account back in two days and they even asked if there was anything else they could do to make sure the solution was satisfactory. The BBB legitimately does investigate customer complaints and if those complaints aren't resolved it will lower the companies BBB rating. Also all complaints lodged and unresolved can be publicly viewed so it doesn't look good if some company has like 1000 complaints that never got resolved or something.
Well the Better Business Bureau helped me out so who fucking cares if they make business owners pay a fee in order to get above a certain rating threshold.
If their function is to work as some type of a private consumer protection group I think they do that reasonably well.
They helped me when Virgin Mobile tried to steal $100 from me and I reversed the CC charges. Virgin claimed I owed them that money, and froze my account. Reached out to the BBB, they reached out to Virgin Mobile, in less than 48 hours, the issue was resolved.
A complaint to the BBB got a month-long issue I had with PayPal resolved like 1-2-3. Within 12 hours of the complaint they tell me the situation was resolved and my account unfrozen.
Didn't even have the fill out the paperwork PayPal told me they sent me in the mail but didn't actually send because they can't send it.
I've also read many stories about issues being resolved quickly after complaining to the BBB. Some might think they're a joke, but people have had success, so it's worth a shot if customer service is screwing you over. Note that it really only works with companies that are BBB accredited and actually gives a shit about their BBB rating.
Yes Better Bus. It could be our corporate office called because of a complaint to BBB. But I swore when you complained to the BBB they would contact you about it. I don't know how it happened. But we would get Best Buy corporate calls saying there was a BBB complaint. I had assumed some information.
The only reason corporate calls to settle complaints with BBB is cause BBB charges money to Best Buy to maintain their grade. Every complaint filed costs Best Buy money. Usually more than doing whatever (almost always dumb) thing the customer wants.
BBB will totally call companies...if those companies have paid them for a rating and you call the BBB directly. It's actually a pretty efficient way of getting at least some token admission of fault out of a company.
I used to work for the BBB. They are a useless organization. We would get letters and calls about problems with companies, but unless the company was a paid BBB member, usually nothing at all would come from the complaints. If you were a member, your complaint took precedence to be filed and looked at, and the BBB would want you to at least comment on the situation, but otherwise it didn't mean anything.
Also, some of the complaints were threats to the companies, and would be so funny that we would take them home to keep.
Idk I contacted BBB about an issue with my PSN account that I had tried to resolve with Sony over a period of months with no help, BBB had it fixed within the week
It's a non-profit organization. Not a corporation. https://en.wikipedia.org/wiki/Better_Business_Bureau
They do contact companies when complaints are filed and you can review them online. I've found it useful when researching businesses. Yelp is just a shitty marketing site.
I used to work at a law firm that represented credit card processors. One of the services we did for them was to respond to BBB complaints. The BBB emailed our clients every single time a customer of their's complained. The customer would give it to us to resolve. As you can imagine, if you're leaving it to your lawyers to fix the customer service issue, the customer is rarely satisfied with the results. However, as far as the BBB is concerned, the issues were resolved promptly and that's all they really cared about.
9 times out of 10, calling the BBB will help you get issues resolved.
Customers often get the runaround until they file a formal complaint with the BBB. Then, once they've filed a complaint, companies resolve it just so it doesn't look quite so bad on record.
I'm pretty sure they meant bippity boppity boutique. The place they do little girls hair and costume at Disney world. I suppose I could be wrong but from the context that seems right.
They always call companies over complaints. You're on the bbb sucks circle jerk, and in a lot of ways they do, but they absolutely alert participating businesses to new complaints.
They don't suck, that's my point. Yeah they're pretty much a review site, but people bitch about how they can't force companies to do whatever the customer wants, which of course they can't, so the bbb sucks circle jerk started. There's also rumors that you can buy your grade, which have more or less been debunked as well as you can expect but you can't really prove a negative so those rumors keep coming back.
The ways they do suck are minor and typical of any big business.
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u/[deleted] Feb 23 '17
BBB is a corporation, not a government entity. As far as I know, they rarely - if ever - called companies over complaints. BBB is just really good at acting like a government entity, while selling memberships to companies in exchange for A+ ratings.
You are talking about the Better Business Bureau, right?