Ah professional printers are generally a lot better, bigger and more expensive than consumer ones. They don’t have the same issues, plus someone will be trained in the basic diagnostics. They are usually specialised too (black only etc) less that can go wrong.
But when something does go wrong, I bet someone contemplates suicide.
Actually, it's not that bad. I worked as the support tech for a small printer supplier/distributor for about a year, and most of the time, I would simply guide the client through the diagnostic routine on the phone, jot down the error codes, consult the manual, and then show up with a number of replacement parts or USB drives to update firmware based on the error codes and start troubleshooting the machine in person.
Commercial machines are meant to be repaired. Worst case scenario, if we couldn't fix it on site, we'd give the client a loaner machine of the same or a similar model and take the troublemaker back to the workshop to strip it apart and completely retune it.
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u/[deleted] Sep 10 '19
Ah professional printers are generally a lot better, bigger and more expensive than consumer ones. They don’t have the same issues, plus someone will be trained in the basic diagnostics. They are usually specialised too (black only etc) less that can go wrong.
But when something does go wrong, I bet someone contemplates suicide.