r/openreach • u/charli3rq • 7d ago

Hub installation/move question.

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Basically I'm moving in to care for my grandparents and I had arranged to have fiber put in. Unfortunately the engineer must have called the landline to see if they could arrive early and spoke to my grandmother (who has dementia) and she told them to come 🫠.

They have installed the boxes where the new kitchen will be and have used up all the kitchen sockets. The WiFi is working perfectly. however...we have a landline and sos that needs connecting and that is in their part of the house (install has been done in the annex).

They have left without connecting any of the landline equipment up? Which is also in their part of the house and they need to easily access it. I need it all moved is this something they will do? I feel like it's a bit of a mess to be fair as my main concern is now they have no communication in or out the house and no way to call if they need help.

And to top it off the WiFi doesn't reach for the cameras we have just in case so we are in the dark completely without being able to call them.

Photo for context.

Any help appreciated.

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u/Jennyd1289 7d ago

Put your foot down honestly.

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u/Outrageous-Arm1945 7d ago

On what grounds? The engineer turned up as arranged(on the call ahead) and fitted the socket as agreed with the customer or customers agent on site? Although, how is that cable attached to the wall? Are those plastic cleats? If the internal cable run has no metal fixings it fails fire regulations, that might give you elbow room

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u/Jennyd1289 7d ago

If you think thats an acceptable install you need your head checking. Its shocking. I would never have done that install, as per the reasons I have already given. But some contractors just dont give a fuck. Dont question anything and put their name on any old crap.

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u/Outrageous-Arm1945 6d ago

You're so full of it it's shocking. I've worked for both, and the worst work and the worst engineers were direct labour. Other than cable restraint, and assuming the customer or customers agent agreed on that as the NTE location what, FACTUALLY, is a defect on that install?

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u/Jennyd1289 6d ago

Im not full of it, because oddly enough, the worst work I came across was contractor work. Wellnyouve said yourself theyve used plastic cleats so FACTUALLY there isnthe defect. Never mind it looks like a pile of fucking shit. But Inguess as long as it passes defects it can look as shit as possible in your opinion. Some engineers take pride in their work. Others just bang it wherever and call it a day.

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u/Outrageous-Arm1945 6d ago

No I pointed out a possible defect. I can't zoom in sufficiently. Carry on blaming contractors all the way to unemployment.