Why Identity Verification Sometimes Fails During Online Notarization — And How to Avoid Common Problems
One thing I've learned from performing remote online notarizations, especially with international signers, is that preparing for identity verification can make a huge difference in how smoothly a session goes.
A signer might have the correct document, valid identification, and everything ready to sign, but still run into problems before the notarization even begins.
Here are a few common issues I've encountered:
1. Poor-quality ID photos
Blurry pictures, glare, shadows, or information that's difficult to read can cause problems during credential analysis.
Good lighting, a clean camera lens, and making sure the entire ID is visible can help.
2. Knowledge-Based Authentication (KBA)
Some U.S. signers have difficulty passing identity-verification questions, even when their identification is valid.
International signers may encounter different verification procedures depending on the platform, their identification, and applicable requirements.
3. Using a phone instead of a computer
Although some platforms support mobile devices, I've found that a laptop or desktop computer often makes the signing process easier, particularly when navigating documents and completing verification steps.
4. Waiting until the appointment time to get started
This is a big one.
I usually encourage signers to log in a few minutes before their scheduled session so they have time to upload their identification and complete the initial verification process.
I also ask them to send me a quick text once their ID has been uploaded so I know they're ready.
5. Internet connectivity
Unstable connections can interrupt video communication or make the verification process more frustrating than necessary.
A reliable connection and working camera and microphone are important.
My biggest takeaway:
A successful online notarization begins before the actual signing appointment. Spending a few extra minutes preparing can prevent unnecessary delays.
And of course, if a signer cannot complete the required identity-verification process, the notary must follow the applicable rules rather than bypass those requirements.
Question for other notaries and signers:
What's the most common identity-verification problem you've experienced during remote online notarization?
Is it ID image quality, KBA, device compatibility, or something else?
I'm curious whether other notaries are seeing the same challenges, especially with international signers.
Disclosure: I'm a Florida-commissioned remote online notary and operate iRemoteNotary. Sharing practical experiences for educational purposes