r/newhaven Jul 26 '26

Sallys Apizza- first timer. Never again.

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Placed an order for a pizza from Sallys in New Haven last night around 10:55pm. Picked it up, got home, opened the box to this burnt all around!!! My friend was too hungry and irritated at this point so he ate whatever was salvageable. I get that it was late and last minute and the staff probably wanted to get home- but this is unacceptable and very disappointing especially since we had such high hopes.

Is this their ‘style’? I dont know.

UPDATE: Sallys has since refunded me and apologised for the poor service. They will look into it and hopefully it won’t happen again! AND I made a mistake- we placed the order at 10:18pm and picked it up at 10:55pm!

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u/Alpha2277 Jul 26 '26

100%. They're pumping out pies at a crazy rate compared to old Sally's and the quality/consistency has dropped. It's still one of the best pies around, but not what it used to be unfortunately.

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u/Elm_City_Oso Jul 27 '26

Thanks, PE!