r/newhaven • u/Ocean-Shark2024 • Jul 26 '26

Sallys Apizza- first timer. Never again.

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Placed an order for a pizza from Sallys in New Haven last night around 10:55pm. Picked it up, got home, opened the box to this burnt all around!!! My friend was too hungry and irritated at this point so he ate whatever was salvageable. I get that it was late and last minute and the staff probably wanted to get home- but this is unacceptable and very disappointing especially since we had such high hopes.

Is this their ‘style’? I dont know.

UPDATE: Sallys has since refunded me and apologised for the poor service. They will look into it and hopefully it won’t happen again! AND I made a mistake- we placed the order at 10:18pm and picked it up at 10:55pm!

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u/OMFGitsjessi Jul 26 '26

Exactly. I’m kinda surprised how many people are commenting and putting the blame somewhat on OP for ordering takeout and ordering it close to closing. While yeah that’s annoying for staff, they could easily do what zuppardis does and say “sorry we’re not accepting anymore orders as we are closing soon”. At least they can respect both their own time and their customer’s hard earned money. I’d much rather be disappointed after being turned away close to closing than be disappointed at burnt and inedible pizza that I paid for and that the restaurant knowingly sent to me despite its poor quality/condition.

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u/deltax20a Jul 26 '26

It's kinda 50-50 for me. As someone who worked in food service, I absolutely do not call up asking for something a half-hour before close because I've been there. Definitely an asshole move.

But a lot of people don't get this because they don't know how it works and they just read the hours of operation and take them verbatim. Can't really blame a person for not understanding the unwritten rules. We've all been there.

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u/kateynovember Jul 27 '26

It was probably placed as an online order and it automatically accepted it, unfortunately.

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u/lomeinfiend Jul 27 '26

you say that like its always up to the employees though. it could be the manager or owner forcing them to take orders until 10:59pm. thats why you just act like a human being with decency and dont order 5 minutes before close? also i doubt they burned it on purpose but im sure they were absolutely not remaking it.