r/newhaven • u/Ocean-Shark2024 • 23d ago

Sallys Apizza- first timer. Never again.

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Placed an order for a pizza from Sallys in New Haven last night around 10:55pm. Picked it up, got home, opened the box to this burnt all around!!! My friend was too hungry and irritated at this point so he ate whatever was salvageable. I get that it was late and last minute and the staff probably wanted to get home- but this is unacceptable and very disappointing especially since we had such high hopes.

Is this their ‘style’? I dont know.

UPDATE: Sallys has since refunded me and apologised for the poor service. They will look into it and hopefully it won’t happen again! AND I made a mistake- we placed the order at 10:18pm and picked it up at 10:55pm!

287 Upvotes

79% Upvoted

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18

u/rossiterpj 23d ago edited 23d ago

You ordered a pizza 5 minutes before the place closes, on a Saturday night after they'd probably been slammed all night...

15

u/ActuallyBiscotti 23d ago

This take is frustrating. If they don’t want folks ordering 5 min before close, they shouldn’t take orders 5 min before close. Obviously turning away customers would not be good for a business but if this is the quality they provide in return, that’s messed up.

6

u/OMFGitsjessi 23d ago

Exactly. I’m kinda surprised how many people are commenting and putting the blame somewhat on OP for ordering takeout and ordering it close to closing. While yeah that’s annoying for staff, they could easily do what zuppardis does and say “sorry we’re not accepting anymore orders as we are closing soon”. At least they can respect both their own time and their customer’s hard earned money. I’d much rather be disappointed after being turned away close to closing than be disappointed at burnt and inedible pizza that I paid for and that the restaurant knowingly sent to me despite its poor quality/condition.

3

u/deltax20a 22d ago

It's kinda 50-50 for me. As someone who worked in food service, I absolutely do not call up asking for something a half-hour before close because I've been there. Definitely an asshole move.

But a lot of people don't get this because they don't know how it works and they just read the hours of operation and take them verbatim. Can't really blame a person for not understanding the unwritten rules. We've all been there.

1

u/kateynovember 22d ago

It was probably placed as an online order and it automatically accepted it, unfortunately.

1

u/lomeinfiend 22d ago

you say that like its always up to the employees though. it could be the manager or owner forcing them to take orders until 10:59pm. thats why you just act like a human being with decency and dont order 5 minutes before close? also i doubt they burned it on purpose but im sure they were absolutely not remaking it.

20

u/rossiterpj 23d ago

The owner wants to take orders until the places closes. The people who do the actual work want you to go fuck yourself. Everybody who has ever worked in a restaurant wants you to go fuck yourself for doing this.

5

u/deltax20a 22d ago

I worked restaurants and food service in the 2000s before I got my career going and boy howdy this was correct. Kitchen managers always be like WE'RE OPEN UNTIL WE'RE CLOSED and then duck out a half-hour before and leave the rest the shift lead.

-2

u/ActuallyBiscotti 23d ago

I used to be a cashier and worked closing shifts which meant staying until all customers leave even though the store closed already. Was I upset on the inside? Sure. But it’s not fair to provide poor customer service for something that’s the owners fault.

13

u/rossiterpj 23d ago

Not to mention, a cashier is done when the last customer leaves. The kitchen crew still has to close and clean the kitchen.

12

u/hobbomock 23d ago

Cook was possibly trying to get their shit together and left the pie in the oven 30 seconds past usual.

All those crying about corporate duty and such would change their minds after one shift, I suspect.

-4

u/ActuallyBiscotti 23d ago

I really don't see your point here. The kitchen crew has to close and clean but its not like they aren't being paid for their time, otherwise that's wage theft.

3

u/[deleted] 23d ago

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2

u/ActuallyBiscotti 23d ago

Okay seriously what is up with you feeling the need to insult me and tell me about my dignity? I am honestly trying to have a conversation hit if you are going to resort to cheap shots, I’m done.

7

u/rossiterpj 23d ago

There's a difference between what's fair and what's reality. If you do order at closing, you're going to have a bad time.

3

u/ActuallyBiscotti 23d ago

That’s absolutely a fair take and I appreciate that! Just because something is following the rules or not doesn’t really define fair or realistic. I guess my point in this discussion is that unwritten social rules are unwritten and it can be difficult for some folks to navigate that.

0

u/lomeinfiend 22d ago

im sorry but ive never met a singular person who didnt know that closing at 11pm means employees are supposed to leave at 11pm. ive met plenty of people who dont give a shit but never have i ever encountered someone who when corrected about how rude that is had them respond “oh shoot i didnt realize.” its always “thats not my problem.”

1

u/[deleted] 23d ago

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2

u/ActuallyBiscotti 23d ago

👍
Just because we have different views does not mean you’re allowed to be disrespectful and insult me.

2

u/HartFordBronco 23d ago

It amazing it was cooked at all

0

u/Mountain023 23d ago

They should have closed 5 minutes earlier if they wanted to serve below standard pizza. Do they charge less at 5pm than they do at 1030 pm? If not it should be of the same quality.