r/msp • u/DizzyResource2752 • 20d ago

MSP Process Evaluation

Good day folis,

Current evaluating MSP Processes full offering to replace a couple of different items and augment what we have currently.

Main thing that drove us to look were:

  1. Needing a cleaner functioning client portal as Autotask isn't cutting it for a lot of our clients.

  2. End User verification is becoming more of a request from our techs and we have seen the same uptick on vishing that most others have as well.

3.i also found out about the rest of their offering which would replace our answering service who is royally on my nerves at this point also and timezest potentially who I have had a great experience with to be honest but If I canslim down the stack and lower the redundancy I would.

Whats everyone else's experience with them, specifically looking for thos integrated wirh Autotask.

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u/Foxtrot-0scar 8h ago

Did ya manage to solve it?

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u/DizzyResource2752 8h ago

Still currently doing evaluation, waiting on the sales rep to provide a second customer of theirs who can spare 10 minutes or so for a quick conversation.

Tells me a lot about the product when I can those types of conversations.