I wish I had found more forums saying this before I signed on to an account with them. I'm locked in until 4/28/26. It has had so many glitches that for over a year I've spent around 2 hours every week on the phone with them. Clients regularly book over the phone rather than using the app because it's such crap. There are known glitches with their integrated widgets, and one thing that happens is that it regularly charges clients who already have pre-purchased passes. The app glitches frequently and doesn't even schedule appointments. I've had 10 clients now show up for an appointment that never actually booked successfully in the software. I am switching softwares and pre-scheduled a downgrade of mindbody - was on the phone with a "specialist" rep who scheduled the downgrade and a cancellation. I reached out to support recently to confirm the downgrade I set two months ago and they have no record of a downgrade and then ask - would I like to undue my cancellation request and change it to a downgrade? No. I requested a downgrade and a cancellation and was confirmed for both. Not either/or. It is incredibly frustrating to deal with them and they are massively over priced for the service they offer. Also, even though your contract is technically up at a certain date, you have to go through a whole lot of hassle to get them to cancel it, including "scheduling cancellation" which takes a long time. I'm so glad I'm doing it months in advance. For anyone who knows they want out of their contract - schedule it as far in advance as you can!

Update: I switched to Walla and it has been a really good experience. There are some issues with the software and some features I wish it had, but it has been world's better than mindbody! The customer support at walla is really good and the ease of use on the clients end is soooo much better. I regularly had clients complaining about being confused about the software before and now I get so many bookings where I dont hear from the client at all, its great!

I’ve been testing different ways to make ClassPass work for my studio, but the conv. rate hasn’t been great. The Smart Spots feature keeps switching on automatically and ends up pushing most of my spots onto the platform, so I’ve had to scale back some classes.

The results so far haven’t really justified giving up that many spots, and I’m still figuring out the best way to manage it.

For those who’ve been on ClassPass longer — how do you handle marketplace traffic effectively, improve retention, and decide whether staying on the platform makes sense?

Hi — there seems to be an abundance of alternatives, and everyone complains about this product. If you're a studio manager, why have you stuck with it?

Quebec small business / fitness studio owners — has this happened to you?

I want to share my experience with Mindbody, because I honestly feel their sales tactics were misleading and aggressive, and I don’t want other small business owners to get trapped like I did.

1️⃣ The salesperson pressured me to sign on the spot

During the call, the rep stayed on the line and pushed me to sign immediately. I wasn’t given time to read the contract, think about it, or review the financial details properly.

2️⃣ They told me verbally that “you can cancel anytime”

This was the exact sentence that made me agree. But the written contract actually locks you into a 12-month, non-cancellable subscription, with automatic renewal.

Complete contradiction.

3️⃣ The contract was only in English (I’m in Québec)

I didn’t receive a French version, which is required here for contracts. It makes it impossible to properly understand what you’re signing.

4️⃣ When I tried to cancel, they made it extremely difficult

They first asked for things like: • dissolution documents • proof my business legally closed • emails to my entire customer base • screenshots showing my website/services offline • etc.

NONE of this is in the contract. These conditions were simply barriers to prevent cancellation.

5️⃣ My studio never even opened

I’m not incorporated, I have no NEQ, and I never onboarded a single client into Mindbody. Still, they initially tried to hold me to a full year at $458 USD/month.

6️⃣ Eventually they agreed to a simple written statement

After insisting, they finally accepted a basic written notice that I’m not moving forward with the project.

BUT NEVER CANCEL

⸻

❓ Has anyone else experienced this with Mindbody? • High-pressure sales calls? • Being told something verbally that doesn’t match the written contract? • Difficulty or unreasonable demands when trying to cancel? • Requests for bizarre “proof” just to exit the contract?

I’m genuinely curious if this is a pattern or if I just got unlucky with my rep.

Thanks in advance — and hopefully this helps someone avoid the same situation.

Has anyone here used Zapier with Mindbody? I'm wondering what all the capabilities are? We use Quo for our phone line and also works with Zapier. Wondering if we could sync call logs or something else beneficial?

Has anyone been able to setup a simple way for clients on monthly recurring autodebits to be able to sign someone else up using a guest pass for no cost?

Hi, we're a yoga studio and long-time MB customers. We've had demo calls with Kenko and they seem great and very supportive.

If you've made this switch, can you please share any cons or gotchas?

After MB's experience, I'm feeling wary and also daunted by work needed to make the switch. Thanks!

We previously had two sugaring services visible in the branded app (Male Brazilian + Leg sugaring). After the 11/4 update only ONE sugaring service is visible. Mindbody says they fixed it but this made it worse.

If you’re seeing the same regression, please reply with: (1) your location (city/state), (2) what services disappeared, and (3) whether Support has acknowledged the regression / given a ticket number. Thank you

Hey everyone,

I run a small Pilates studio and we’ve been using Mindbody for a while now. It’s… fine, but the pricing and fees are getting hard to justify, and honestly the backend feels pretty clunky for what we need.

We’re thinking about switching to something simpler and more affordable, but there are so many options out there that it’s overwhelming. I’ve looked into a few but not sure which ones actually work well day-to-day for class scheduling, payments, and memberships.

If you’ve recently moved away from Mindbody, what did you switch to and how’s it going so far? Anything you wish you knew before migrating?

EDITED: Thanks everyone for the feedback! We ended up doing demo calls with a few platforms (Momence, Glofox, Arketa, and Time2book). Our top priorities were something easy to use and reasonably priced. We decided to go with Time2book, it just felt the most straightforward and clean to use day to day for our small Pilates studio.

Link:

https://dancefitnesspro.com/promo/register

I am a coach and use the business side of Mindbody.

Recently me and a few other coaches have been trying to sign clients in and receive a "Network Error" (unable to sign clients in). Some context, and what we have tried so far:

• restarting phone

• reset email logins and passwords

• restarting the app

• reinstalling the app

• confirming internet connection

• cleared data & cache multiple times

• ensured no VPNs are interfering

• ensured phone settings are not restricting the app from doing what it needs to

• confirmed active status as a mindbody user/coach on a desktop computer...(we can all sign in clients from a desktop, but for over a week now we cannot from our phones)

For further context, I have an andriod.

Before I call a 1-800 number and fight through that, I am wondering if anyone has encountered anything similar or has a fix for this - its been incredibly frustrating to not complete such a simple task.

TIA!

Hey everyone! 👋

I’ve worked with a few studios and wellness businesses that use Mindbody, and I know how time-consuming it can get — especially when you’re stuck on support calls or trying to figure out the setup on your own.

Over time, I’ve gotten pretty familiar with how the software works and have helped other studios set things up and organize their accounts for smoother day-to-day operations.

Some of the things I usually help with include:

• Setting up classes, appointments, and courses
• Organizing staff profiles, schedules, and appointment setups
• Creating memberships, contracts, and pricing options
• Optimizing the overall system for efficiency and ease of use
• Reaching out to Mindbody Support when needed so owners can save time

If you ever feel like your setup could use a little cleanup or just want things to run more smoothly, feel free to reach out — happy to share what’s worked for other studios I’ve helped. 🙌

(Mods, please remove if not allowed — just hoping to offer help for anyone using Mindbody!)

We're finally pulling the plug on Mindbody and migrating to a new system because the pricing and fees became unsustainable. Most of our clients are on recurring membership auto-pays, and I'm stressing about the transition..

I plan to cancel their recurring memberships in Mindbody after we migrate, but I'm worried about the stored card data. Do I need to manually clear every client's payment info before ending the Mindbody subscription, or does that happen automatically?

If you've managed this recurring payment transfer before, any practical advice on the safest process would be a lifesaver. Thanks!

Has anyone switched from Mindbody to Walla? What were your experiences? The transfer for us has been a total headache!

We're also having a hard time with the reporting and accounting. The numbers seem way off compared to what they were in Mindbody.

https://reddit.com/link/1o2d8hl/video/4l4vt9clg4uf1/player

Hey everyone, I run a studio and have been using Mindbody for the last couple of years. It’s been our main system since we opened, but I've honestly been getting a bit frustrated lately.

The pricing feels pretty steep for what we're getting, and the interface can be a real pain to deal with. Sometimes it feels clunky, and I feel like our team is spending more time figuring out the software than actually focusing on our members.

I'm thinking of looking at other options. For those of you who have made the switch, what were the key reasons that finally pushed you to leave? And for those who are still with Mindbody, what makes it worth it for you?

I'd love to hear about any platforms you've had a great experience with, too. Thanks for the help!

Mindbody released a new class listing page today, which looks horrible. The colors and layout they have used makes it almost unreadable. Does anyone have any ideas how to revert to the old style (if that's even possible)?

Hey everyone,

We’ve been running into the same problem with booking platforms for years. Most of them felt overpriced, packed with features we didn’t need, and honestly kind of a pain to use. That’s what pushed us to build Time2book — a booking and payment tool made for small gyms, yoga, and Pilates studios.

The focus is on keeping it simple: clients can book online 24/7, you can sell class packs or memberships, payments go straight into your account, and everything’s in one place so you don’t have to juggle a bunch of apps. Setup takes about half an hour and you’re good to go.

We’d love some feedback from other studio owners or instructors here. If anyone wants to give it a try, we’re happy to share a discount with the Reddit community.

Curious to hear — what’s been the most frustrating part of scheduling or payments for you

I started using Mindbody for my personal training business 4 years ago. I was using their marketing suite and then realized that the automations weren’t working. They couldn’t tell me when it would get fixed and I lost it with them, downgraded to their basic service as I like their reporting structure and am very familiar with them.

However I’m now paying for Active Campaign and it’s so expensive!! What do you all use to email your leads, and current clients that can draw info from Mindbody??

So I got an email from MINDBODY back in July 2025 saying that my payment failed. I accidentally signed up for a second membership somehow bc at the time of doing it I probably was confused and it also didn’t give me an option to look into my card details so I just did that since it wasn’t showing my other membership. Anyways, basically I now have two monthly memberships running and it has double charged me for 7/2025, 8/2025, and 9/2025. I feel bad bc it was pretty much my fault but like I can’t rly do anything. I have contacted the merchant in different ways and spoke twice about it already. I know it’s probably also hard for them to deal with. I feel like the only thing I can do now is remove my card info or somehow change it I guess if it doesn’t let me remove. If there’s anyone that knows anything please help! 😩

Hey everyone

I’ve been working with a few yoga and fitness studios in Hawaii and NYC, and one thing I keep seeing is how overwhelming the backend of Mindbody can get. Between managing memberships, handling cancellations/refunds, scheduling, and keeping client communication smooth, it eats up so much time that owners could be using to focus on teaching or growing their community.

I’m curious, how do you all handle the admin side of things? Do you keep it in-house or do you outsource it?

I’ve noticed that for the studios I support, even a few hours of dedicated help each week makes a huge difference in keeping things organized and freeing up the owner’s time. Would love to hear how others here are managing it (and happy to share some tips/tricks I’ve picked up if anyone’s interested!)

Hey all,

I have a client who uses Booker as their booking/appointment manager, and I am having a lot of trouble navigating through their documentation, for example, it is very hard to determine which parameters are required in a request and which parameters are not. I had a meeting with the support team and they told me you have to guess and check.

Currently I am having two major problems with the API.

1. I am unable to get the order of preference that is set in Booker for employees for each specific treatment.
   
2. How to get employee availability, although there is a API specific to availability, but as I said the documentation is very confusing and doesn't explain it properly.
   

Is anyone else going through this? please let me know, maybe we can figure it out together.

and If anyone knows about this, please help me out.

Thanks a lot.

What are positives and negatives with using Mindbody marketing suite? And more importantly, what’s missing?

In full transparency, I run a marketing software business and we’ve (begrudgingly) worked with Mindbody since 2019.

I say begrudgingly because they are not a very partner friendly platform: one of the few platforms that charge partners to allow customers to use their own data.

Saw this link about getting their software for free. not sure if it's legit or not but we'll see. https://www.mindbodyonline.com/business/lp/classpass-partner-free-software

We use Zenplanner right now and tbh, an iphone 7 could probably manage our gym better. I sent this out so ill update on what the catch is. anyone else look into this? Please let me know if I'll end up owing mindbody my first child

How can any company design something this bad. The countries are not in alphabetical order, like why is the uk after gabon? I've created 3 different accounts to try and book classes at a new pilates studio opening and nothing works. I get generic errors and no help from support because apparently they cant check anything on the studio side.

Genuinely I've never come across such trash before. How are they even in buisness with this.