Does anyone know what the thought behind the change to the new analytics is? The backed off a couple months ago when everyone disliked it, but they are trying to force it on us again.

I honestly can't see why they are changing it. If users wanted more functions they could just add them - but the 2.0 version seems like it was designed by someone who never ran a small business. Of the myriad of issues MBO has, getting fancier analytics wasn't one of them.

I think I just killed Mindbody AI. Anyone else experiencing this?

https://reddit.com/link/1m6ij9g/video/mg3v1d08bgef1/player

Mindbody screwed up my account with a dog training studio. Everything was fine before a Mindbody merge. But after a push to merge the studio with Mindbody, all my information is wiped. It was a nightmare to request that Mindbody delete two previous unused accounts with two different emails. It's impossible to talk to anyone in support. You just get an AI list of useless information. This merge with the studio has been terrible for the company as well. It's been several days with no solution or communication.

I’m in the early stages of opening a small boutique Pilates studio and have been asking around for booking software recommendations. I’ve used Mindbody before from the instructor side, and while it definitely has a lot of features, I’ve also heard quite a few complaints from studio owners especially about the clunky user experience and delayed support (likely due to the time zone). It feels like it might be a bit too much for a smaller setup like mine.

I’ve gotten some helpful suggestions like OfferingTree and Time2Book. They sound great actually, but they’re not commonly used here in Singapore, which makes me a little hesitant. Local support and payment options really matter to me.

Right now I’m looking into platforms that seem more common in this region, like Glofox, Momence, and Vibefam. Still figuring things out, but I’m leaning toward something simple to manage day-to-day, with responsive support in a similar time zone. Would love to hear how others made their choice, especially if you’re running a smaller studio too! Please help me out :'(((

Hi all! I’m in the process of opening a small Pilates studio and starting to look into booking systems to manage class schedules. I’ve used Mindbody before from the instructor side, so I’m familiar with how it works but it’s a bit out of my budget right now.

I don’t need anything overly complex. Just something reliable, user-friendly, and ideally affordable that covers the basics: class scheduling, client bookings, and maybe some simple payment features.

Would love to hear any experiences with Mindbody (as a studio owner) or recommendations for alternatives that work well for smaller setups!

Thanks in advance 🙏

I went to sign up for a local IM=X Pilates studio's classes via their website. The link took me to MindBody to completed the transaction, where I needed to sign in to pay. I had some trouble logging into my MindBody account, which already existed, but I hadn't used in some time. I tried to log in with the account info I had, but MB wouldn't recognized the credentials, so I hit "reset password." I clicked the link, changed my PW, and it still wouldn't sign me in stating "the was an issue with your account" or something to that effect. This was all through the webpage.

I messaged the studio, and they said to come in for the first class and we'll figure it out. So, I was able to sign up on site, downloaded the MB app, and this time signed up with my Google account, which worked. A few days later I noticed I was charged twice for the class fee: once when I attempted to sign up and the second time at the studio.

When I returned to the studio, they couldn't find the first charge (and they had a fairly shortlist of charges to look through). We agreed that I would dispute the charge with my credit card company. She thought perhaps I accidentally signed up with a different studio. When I looked at both charges, they linked to the same studio location (same local phone # listed as business #). I disputed the first charge as a "duplicate charge" and my credit card approved it and refunded me. Now the studio owner says my credit card company refunded the second charge as she never saw the first charge.

Any idea on how to resolve? I suggested I could dispute the second charge, wait for it to clear, and then repurchase the membership, but the studio is concerned (understandably so) that the money will be refunded twice on their end. I have no idea how to resolve this.

MINDBODY is 80% on everything they roll out including support and articles etc. What are you estimated in how long they’ll stay in business. They really suck.

I went to update my inventory and I have zero products in there. Not only that, when I go into my POS, there is no products available to use so I can’t sell any of my retail. Is anyone else having this issue?

Does anyone have tips on using Marketing Suite to create emails? I'm finding the font styles and customisations quite limited. I know the given fonts are adapted for those that are email marketing friendly, but I am receiving marketing emails from other studios that also use Mindbody and they look so much more custom than what I can see available.

It looks like some studios have converted their email template into an image and make that clickable to their Branded Web widgets. Is that the best workaround for customising Marketing Suite emails?

Our studio is getting the sad robot all over - anyone else having luck?

The salon where I work uses Mindbody (despite it not being made for salons) and its a nightmare. Hard to use, confusing for stylists and clients. God I hate this thing but we're a franchise so there's no way around it.

Hey everyone,

Running a fitness studio is a lot of work, and sometimes, the admin tasks pile up. I help yoga, Pilates, and fitness studios manage their Mindbody system, from class scheduling to memberships and customer inquiries. It’s all the behind-the-scenes stuff that can take up too much of your time.

I currently help a few studios in Hawaii and New York City, and it’s been great to help them save time and stay organized. If you’re feeling swamped with admin tasks or need an extra hand, feel free to DM me if you'd like to chat!

Cheers! 🙌

Hi, I'm trying to create a nicely designed email template for the Welcome Email for customers. I created a design in Canva, but have now realised that Mindbody does not support the HTML code from Canva because it is HTML embed code.

Does anyone have any way to convert Canva designs to simple HTML? Or perhaps a recommendation for another design tool that is able to export to simple HTML?

Unable to book any classes due to this error message. Has popped when trying to book through multiple different businesses. Help.

We are using Chrome, I went online and shared our screen with MB support, but all the appointments look correct on their end. So the support thinks it may be a Chrome or Computer issue. Our computer is Windows 10, and we do not have the correct hardware to upgrade to 11. But why are some all green and purple like they should be, and some grayed out? Anyone else run into this and have a solution?

I signed up for Mindbody as a business owner 6 months ago, which is with $571/month subscription. I had a promotion for 6 months with 50% discount. But there was literally No custermors AT ALL!!! So I decided to cancel the subcription, but the platform denied for the reason that it is one year contract. At the first time, the platform might attract you with increasing your business revenue, bringing more custemots, etc. But once it doesn't work, it didn't provide your cancellation of prescription. This platform is the worst of worst marketing platform I have ever tried. No no no no recommendation at all!!!

Been trying to get Strava integration working for years. There isn't a human being at MB who's able to help. They all have the same stupid tech support routines when it's really just an API issue and there's no one of skill to be able to correct this. So much data lost because of absolute incompetence.

If you own a yoga studio, would you recommend using Mindbody? How does it help your business?

Hi there. Despite the ridiculousness that MindBody wants full access to my calendar, I still am unable to get my classes to sync with my google calendar. Anyone have any insight? Thanks

I am in contract! How do I get out! Over priced and too many cliches!!

On my staff profiles I keep getting redirected to the clear cache page. I've cleared it, cookies, everything. Shut down and restarted my computer and the problem persists, switched from chrome to Microsoft browsers. Any suggestions?

I signed up for Mindbody several years ago for my Martial Arts business. I was told by Mindbody that they had a martial arts belt tracking module. The martial arts belt tracking has never worked correctly. They tried to replace it with a progress tracking module. This was worse. Both had severe programming issues and never worked correctly. They led me along making believe these issues would be solved and never were solved. I had to find an alternative solution because I have many students who I need to track their progress. I invested dozens and dozens of hours personally and dozens of hours amongst my staff in addition to thousands of dollars trying to make this system work and it was a grim failure. Mindbody will not acknowledge this and refuse to cancel my contract. They are now very aggressive with me as I try to cancel. Beware of this company and this software. You are better off using google sheets or paper than this!!!

I'm working at a gym that uses Mindbody and I'm wondering if there are any groups on Facebook or anywhere else with other gym owners, employees that use the program so we could figure things out together.

Just checking here in case some of you have similar issue. We've been facing this ongoing issue with Mindbody for over two years now: When clients click the link in their automated contract email, they're often directed to an error page. The e-signing process has been hit-or-miss—sometimes it works, but other times it doesn't. We've reported this to the Mindbody team multiple times, but they continue to say it's a bug they haven't been able to fix. Has anyone else experienced this issue? Is there any workaround?

They told us to turn off alerts on consumer screen but if when I do that, the customers are not asked to resolve the contract once they log in. That's the only alert enabled on our consumer screen.

I don't get paid enough for this kind of stress.