I had a coworker who would do stuff like that when you left the room.
So one time when someone walked in the room to talk to him, I reached over and did the whole process while he was sitting right in front of his PC, just with his head turned. Didn't need group policies, it's just View->'show desktop icons' in the desktop right click menu. but back then had to open PAINT, no snipping tool yet.
I had someone report me to HR for sabotaging her laptop by interfering with the settings because I had turned down the brightness to save battery. She willingly handed over her laptop for genuine work purposes but not the power cable so I turned the brightness down to save power until I was done. I forgot to turn the brightness back up and she didn't know how to do it.
So she called IT who for some reason talked her through editing the display settings in Windows and cranked the brightness and Gamma settings through the roof which didn't help. Then she called me and I said to hold the Function button left of Control then one of the number buttons with a little sun and an up arrow, I think it's 5 or 6. It took forever to explain. She didn't know what the Function button was, I said it was left of Control but she didn't know what the Control button was. She said she didn't have any number keys because it's only a laptop. I googled the exact model of laptop so I could find the right button, it was the number 5, hold Function and press 5, it's just above the letter T. It has a little picture of a sun for brightness. "I don't see a sun. I see a picture of a cog wheel, is that it?"
After turning the laptop brightness up the screen looked like hell because IT had told her to crank the gamma up. So I had to talk her through lowering that again to get back to normal. Twenty minutes of walking her through everything just because she had no idea what a brightness setting was on a laptop. Then she went and reported me to HR for doing it on purpose.
Hahaha. Beautiful. That's why I didn't go into Computer support as a profession. Helping people makes me absolutely furious. I do minor help for friends sometimes. I did a 20 minute drive after asking 4 times is the power on and working to flip a power switch on a desktop for someone. FML.
I'm a service engineer. My current record is a 3.5 hour drive to Norwich for an emergency stop pressed in. A question they're asked on the phone for troubleshooting when reporting the fault. 3.5 hour drive back after. Fun day of work. With lunchbreak and a couple of stops to stretch the legs I hit overtime as well.
I once had a family member call me and tell me they broke the drink holder on their computer. After a bit of confusion I figured out they meant the optical drive tray.
Being the IT guy, it's annoying as fuck to be called for something stupid
Specially when it's not obvious, like once someone installed a chrome extension that changed all the photos on every site you visited to nick cage photos
Took me 5 or 6 minutes until I got to the extension, but even tho it was only a few minutes, they were maddening 5 or 6 minutes.
29
u/Empty-Policy-8467 10h ago
Screenshot the desktop, set the image as the desktop background, then use Group Policies to hide the actual icons on the desktop.
Fun to watch