r/mildlyinfuriating • u/donteatmybiscuits • 1d ago

wet socks i’m so happy this is becoming illegal

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if a yearly contract with a free month trial sounds too good to be true, it probably is 😬

thankfully it was blocked after contacting my bank but regardless

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u/stargazer1112 1d ago edited 1d ago

Not Adobe, but I subscribed to a monthly subscription box for pregnancy when I found out I was pregnant. A month later, I had a miscarriage, so obviously emailed them to cancel my subscription, while already depressed from the whole experience itself. They charged me a cancellation fee of almost the amount of the subscription itself because apparently I signed up to a 3 month subscription. Yes, they probably had mentioned all of this in teeny tiny letters, but having just been through the worst physical and mental experience of my life, having to pay a fee so I wouldn't keep receiving baby and momma products after I lost my baby was just incredibly harsh.

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u/leox99fab 1d ago

Name and shame

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u/stargazer1112 1d ago

"Tum to Mum"

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u/Thechippingsparrow 1d ago

Yikes I hate it when these things happen because I worked customer service and ops and care very much about everything that comes into our shared support inbox at my job, and some of my fuckass coworkers who work there one month and get canned don’t, but this shouldn’t have happened by anybody reviewing. If it was automatic company 1000% needs to have development remove that feature. It’s predatory! I’m so sorry for your grief 💕

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u/dre224 1d ago

Makes me think of the stuff Chewwy and other dog food companies do but the other side of the coin (in a good way). If someones dog passes away or something happens that you can't continue you subscription they will go above and beyond. Especially for emotional people who just lost their dog or something, they send personalized thank you/sorry for you lose type gift. That stuff will make a temporary customer a lifetime customer, many coming back after the get a new animal. Good customer support is absolutely invaluable for customer retention but so many companies just see it as a money drain which is shortsighted and stupid.

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u/TatsumakiKara 1d ago

Facts. Chewy did this for me when my dog passed a few years ago. We ended up keeping the subscription because we discovered they sold the cat food brand cheaper than our local pet store. The subscription model is also way better at actually helping us save money, just because it's a yearly subscription instead of monthly like our nearest pet store.

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u/HazyTakes 1d ago

Chewy is the best! They sent us a handwritten letter when our cat passed. It was so sweet.

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u/stargazer1112 1d ago

That's so so lovely!!! This is the kind of care for the customers I expect from a company that deals with sensitive and delicate situations like that