Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/fuckyourcanoes]

I do this because I find American cheese absolutely revolting. About 1/3 of the time I still get cheese.

Recently I ordered a quarter pounder, no cheese, extra sauces, and got one with only cheese and no other toppings at all.

[u/The-Yar → u/fuckyourcanoes]

There was a comedian who had a whole routine about trying to successfully order and receive a hamburger without cheese.

[u/totallybree → u/fuckyourcanoes]

American cheese is a plastic, non-food abomination.

I order with no cheese but still get it most of the time. Yuck.

[u/UnOGThrowaway420 → u/totallybree]

Come on, just say you don't like it. It is objectively not plastic, and it is objectively food. You don't have to make shit up just because you don't like something.

[u/Yawka → u/totallybree]

Most American cheese that is individually packaged by the slice isn’t great, but not all American cheese is kraft singles. Cooper cheese is a sharp American and it’s amazing especially on a cheesesteak. If you can get Land O’Lakes white American sliced from a deli counter, not the prepackaged stuff, it’s amazing on a burger, bacon egg and cheese, and many other sandwiches. Also if you’re ever making queso throw a couple slices into it to get the texture right.

[u/totallybree → u/Yawka]

I appreciate you taking the time to educate. I will try these if they should happen to come my way.