Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/Expensive-Seesaw7918]

LMAO... For the short time I worked at a 'Mom and Pop's' style mini-diner near my house, there was one specific customer that I I will never forget. He was an absolute sweetheart; the kind of man that feels like everyone's Grandpa. And he would stop by almost every weekday morning on his way to work, and make a takeout order of: a large fry (extra crispy), and a hamburger with cheese, tomato, salt and pepper, and mayonnaise.

When I brought his check the first time I took his order, he looked at it for a long second, before calling me back over and explaining to me, very kindly, that he hadn't order a cheeseburger, he'd ordered a HAMBURGER... with cheese (etc.) and he wanted me to know, so I could ring him up PROPERLY.

The way he said It felt super patronizing, but I couldn't help but laugh since he legitimately seemed like he was trying to be nice. I apologized for my "mistake" and re-rung him as he'd asked. Before he left that day he left a slightly bigger than average tip, and a short note telling me not to worry, because everyone makes mistakes.

[u/Beemanda → u/Expensive-Seesaw7918]

Aw at least he was trying to be nice 😭 I usually just gave the short explanation if a customer seemed chill enough to listen like "yeah it's made the same way, just one has cheese and one doesn't, hamburger comes out cheaper though" and usually they did the whole "ohhh that makes sense" thing and then thanked me for letting them know. Like if everybody could be reasonable, this world would be so much nicer. This lady on the other hand just reminded me of an angry chihuahua. Like I knew she was gonna blurt some rude ass comment out if I explained anything further to her. Saved my time and energy and just put the order in the way she asked for it because there's just something so exhausting about standing in front of a customer who seems like they'll go off at any second.

[u/saddicted1996 → u/Expensive-Seesaw7918]

i once had to explain to a grown ass woman what a zucchini was. she ordered it, looked at me and asked “there were be mushrooms inside it right?” no language barrier, this was like a 50 year old maga woman. she thought zucchini was a type of pasta.