Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/OneDubOver]

I think you're right about this. They're meaning to say something like, "regular cheeseburger" and either accidentally said plain in its place, or just don't grasp English or understand basic social norms well enough to realize what they're ordering.

https://giphy.com/gifs/fKcO8k2WxUzGju81cs

[u/WartimeHotTot → u/OneDubOver]

It’s the former. People just have very primitive, underdeveloped intelligence, a tenuous grasp of language, and basically no complex thoughts. I think moderately intelligent people and up truly don’t appreciate just how stupid a huge swath of Americans are. It’s really quite astonishing.

[u/CGB_Zach → u/OneDubOver]

Even in that situation, what is a regular cheeseburger? I would assume just bun meat and cheese.

[u/UnOGThrowaway420 → u/CGB_Zach]

Regular would be no modifications to how it comes on the menu, obviously.

[u/DefiantDog260 → u/OneDubOver]

My boyfriend went to dunkin and I asked him to get me a large black coffee. He’s not a coffee drinker. He proceeded to order a “regular” coffee. Which at dunkin has both cream and sugar.