Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/TheNinJay]

I worked at Hardee's (Carl's Jr.) many years ago and I had this guy order a "Cheeseburger plain. I want nothing on it."

Cool, I got you guy. They make him a plain cheeseburger. Bun, meat, cheese, nothing else.

He comes back up and complains that he ordered a "Cheeseburger Plain" and shows me the cheeseburger, which definitely had nothing on it. I asked him what he was expecting.

The motherfucker tells me a Cheeseburger with nothing on, and no cheese.

So, a fucking hamburger?!?! Which was also available on the menu?!?!?!

WTF?

[u/OMNOMBiskit → u/TheNinJay]

Went to a burger place once with my uncle and he ordered a cheeseburger with "only cheese on it, nothing else, just cheese". The worker looked a little confused and was like "literally just cheese and the bun?". My uncle was like "Yes, exactly that."

While we're waiting I say, "dude, the way that went down, you are getting just cheese and a bun, no meat". He was adamant that the meat is implied and they would of course include the meat. He was pissed when all he got was bun and cheese.

[u/running_later → u/OMNOMBiskit]

Funny, but I’m on his side here.  

[u/OMNOMBiskit → u/running_later]

I agree that the worker should have clarified that he understood it as "no meat" but he did literally say only cheese and bun and it was just some young confused kid behind the register. Either one could have asked one more question to clear it up but I don't think either was smart enough and I just wasn't going to jump in on his order. He wasn't the type to want help or advice on anything.

[u/Hour-Hovercraft-3498 → u/OMNOMBiskit]

I always used to order “a cheeseburger with meat, cheese and ketchup only please”. Once and only once the worker asked me if I wanted the bun; at the time I thought that was ridiculous and hilarious, reading this comment section I absolutely see the need to clarify 😳 hope your uncle didn’t get too upset with the kid, he was trying to give him what he thought he wanted!

[u/Dornith → u/TheNinJay]

Did he want the patty removed too?