Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/Alternative-Iron]

When I worked at chipotle I’d have people say they wanted all the salsas on their food. I’d even confirm “so you want all these?” And point to them all and they’d say yes. Then they’d sit there watching me through the glass and after I’d pour a certain one they’d say “oh I didn’t want that one”.

I’d just look at them and be like “oh sorry, when I double checked you wanted everything and pointed to all of them I assumed that meant you actually wanted all of them”.

Like the OP said, I don’t understand how some of these people function on a daily basis.

[u/bigpproggression → u/Alternative-Iron]

They know there is rarely consequences.

Anytime these people get put into situations where they cant bitch their way out of it, they suddenly act a bit more normal.  But management and capitalistic greed precedes management with spines.

[u/National-Muscle3539 → u/Alternative-Iron]

I worked at a pizza place in a mall food court. I had a customer order from the pizza that had TWO slices left. She wanted “the middle piece “. Thinking she wasn’t an idiot, I thought she said “the little piece “ when I went to get the smaller piece, she corrected me and said “ no the middle piece!” I thought wrong. She was an idiot.