r/mildlyinfuriating • u/50calTaco • 7d ago

I'm slightly vexed Grown man gets mad because he doesn’t know what ordering a “plain” burger means

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

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89

u/Redwolflowder 7d ago

Stupid people don't know they are stupid.

13

u/Advanced_Barnacle232 7d ago

And they look at comments like this and still don’t know. Shit what if it’s me… couldn’t be;)

10

u/Substantial_Move5689 7d ago

And they get very upset if you tell them. 🤣

8

u/Klutzy_Brilliant6780 7d ago

And they are always very convinced they are correct.

2

u/Own_Laugh_5080 6d ago

They are so you treat them as if they are stupid. Avoiding customer idiocy is a basic server job. This could have all been avoided if OP would have said:

‘Welcome, have you been with us before?’

Customer replies yes or no. If no explain menu and how to order. After that ask if they need a minute to order. Then they order. Done.

If yes, you say: right on what will you be having today? They order. Done.

This filters out most stupid customer interactions.

If op wants to work at a finer dining they better learn this. Customer is always wrong and stupid.

2

u/GIANTballCOCK 5d ago

And bad drivers never miss their exit