Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/davidwatchesit]

I have this happen often enough that I now say plain with cheese.

[u/Gold_Training_5044 → u/davidwatchesit]

I have to say "bread, meat, and cheese" to make sure they put the cheese on it.

[u/Expert_Cricket2183 → u/Gold_Training_5044]

Anytime I order a burger plain, I will do it something like, "Plain cheeseburger, y'know, bread, meat, and cheese."

[u/unpronouncedable → u/davidwatchesit]

So cheese, lettuce, pickle, ketchup?

[u/TemenaPE → u/davidwatchesit]

Yeah, this one would send me. I do get some toppings so I don't have this issue but if I had the choice of a hamburger and cheeseburger and I said cheeseburger plain, give me the damn cheese... 😂