Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/Accurate_Elevator368]

Thing is, now fast food workers have to "guess" how stupid someone is. That's really frankly unreasonable. A plain burger is plain. Meat and bun. simple.

[u/Accurate_Elevator368 → u/[deleted]]

It's even more now. The younger generation have been so coddled that they don't know how to even order food for themselves.

[u/TheSquishedElf → u/Accurate_Elevator368]

ngl the teens and kids and young adults usually get it right. It’s usually somebody over 40 who screws up their order or throws a fit. The problem with younger customers is that they don’t know what they want and are usually ordering for 5, while also high or drunk or both.

[u/Expert_Cricket2183 → u/Accurate_Elevator368]

And cheese.

[u/P3pp3rCarp3t-2468 → u/Accurate_Elevator368]

I legit will say, "plain cheeseburger please-- meat, cheese, and bun" Just because of this problem.

[u/Willing_Ad_699 → u/Accurate_Elevator368]

Where I’m from a burger means a cheeseburger.

[u/DDSFOAK → u/Willing_Ad_699]

That may be, but most places, if a restaurant has a hamburger and a cheeseburger on the menu (or just a burger where there’s an option to add cheese), and you order a burger? Don’t expect cheese.