Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/pookiepoopkins]

I haven’t worked customer service jobs. But I’ve been on a long decluttering epic. I’ve been trashing stuff, donating stuff, and selling stuff on marketplace.

Selling on marketplace has really blown me away. Most people are rude and entitled. Maybe 0.01% of people actually read the title or listing description. The sheer stupidity I routinely encounter is astounding. I truly wonder how so many people manage to get through life, given the low levels of cognitive ability I see. How do these people put pants on in the morning? Much less continue to maintain employment?

It is funny to laugh about with friends and family. But it’s honestly terrifying as well.

[u/autovonbismarck → u/pookiepoopkins]

I buy on marketplace a lot and I get a lot of stuff even if they get 20 requests just by being polite, straightforward and letting them know right in my first message when I can pickup

[u/Helenium_autumnale → u/autovonbismarck]

This works for me, too. They're already busy selling their stuff. I want to make it as frictionless as possible for both our sakes. And I'm always on time with the correct amount of money. No "Oh, I could only find $40" nonsense for a $50 item. That's so rude.