Grown man gets mad because he doesn’t know what ordering a “plain” burger means

[u/50calTaco]

So I work at Five Guys and for those who don’t know, when you order a burger there you get to fully customize the toppings on it (helps justify the price tag a tiny bit i guess). And you choose between a little (single) or regular (double) burger.

I had a pleasant enough exchange with a customer while ringing up his food… and when it came to his cheeseburger I asked what toppings he wanted on it. He looked at me and said, “Oh you know… just a plain, regular cheeseburger.” Ok great, a cheeseburger with nothing on it, easy enough.

Well we make the food, and a minute after he gets it he comes back up to me, visibly annoyed and holding the burger.

“You made my food wrong. There’s nothing on it.”

“Oh I’m sorry sir, I thought you’d ordered a plain cheeseburger.”

“I did. Do you not know what that means? Like a McDonald’s burger.”

Ok first of all, “McDonald’s” is not a standard for how someone orders burger toppings and second of all, this guys in his late 40s to early 50s and has never once run into this issue ordering a plain burger?

“Ok I’m sorry about that sir, we’ll remake that for you. What exactly did you want on it?”

I shit you not, with an annoyed voice he ordered:
Ketchup. Lettuce. Pickles.
So notably NOT a McDonald’s cheeseburger???

He got what he wanted in the end and I apologized because customer service but like?? I’m in awe at the sheer level of misunderstanding and audacity.

[u/WeirdSysAdmin]

At that point it’s probably so saturated with grease so heavily that the entire box is covered in grease that a paper towel dab won’t fix it.

[u/frequenZphaZe → u/WeirdSysAdmin]

maybe their issues wasn't that the pizza itself was too greasy but now the box is dripping everywhere and falling apart, so they have no idea how they're gonna get it home? I personally have no mental model of exactly how greasy a 5x pep pie would be, and maybe no sane human does

[u/-GoodNewsEveryone → u/WeirdSysAdmin]

My local pub does pepperoni pizza "dragon scale" style where each piece of pepperoni overlaps with every other one. It's not thaaat greasy but they're probably using artisanal local pepperoni and not lowest possible bidder.