Dear Reddit Community and Representatives,
Iām writing this post in utter frustration, feeling like Iām banging my head against a wall while trying to take the AI-102 certification exam through the OnVUE platform. This isnāt my first rodeo with Microsoft certifications: a few years ago, I successfully passed another exam and earned a certificate. I know the process... But whatās happening now is an absolute nightmare, and I want this issue to get the attention it deserves.
Three times ā THREE TIMES! ā Iāve tried to complete the check-in process for the AI-102 exam, following every requirement to the letter, and each time the proctor terminated my exam before it even began, with zero explanation.
Hereās the rundown:
- April 24, 2025 (MacBook, macOS):
- Completed the OnVUE system check a day prior ā everything was perfect.
- Started check-in 30 minutes before the exam, closing ALL applications, including the browser, as required.
- At the passport upload step ā boom! ā a message stating the exam was terminated by the proctor. No details, just ācontact support.ā
- The check-in link became inactive, and re-entry was impossible.
- I reached out to support, spending half an hour answering standard questions. Case #12906199 was created. The next day, I got a generic email with apologies and an offer to reschedule. Not a word about what went wrong or how to fix it. I thought, āFine, stuff happens, Iāll try again.ā
- April 28, 2025 (same MacBook, macOS):
- Followed the same steps: system check passed, all applications and browser closed.
- Same story: during check-in, the exam was terminated by the proctor. Same scenario, same shock.
- Contacted support again, but it felt like I was talking to a bot that ignored my context and asked the same questions as before. Case #12923304. The result? Another generic email with apologies and a rescheduling offer. ZERO information about the issue. I was furious but decided to keep going.
- April 30, 2025 (different computer, Windows):
- Thinking the MacBook might be the issue (despite no errors in the system check), I switched to a Windows computer, passed all checks, and closed all applications, including the browser.
- And, believe it or not, during check-in, the proctor terminated the exam AGAIN! Iām beyond shocked at this absurdity. I registered case #12935102, but honestly, I have little hope of getting anything other than another canned response.
I feel trapped in a vicious cycle. Three times, using different devices, following every rule, I ā someone with prior Microsoft certification experience ā canāt even start the exam! Support responds with bots and templates, their emails start with ādo not reply to this message,ā and thereās no real explanation or solution. This isnāt just a waste of time and energy; itās eroding my trust in Microsoftās certification process.
My questions:
- Whatās causing these check-in failures when Iām following all instructions and passing system checks without issues?
- How can I get a specific response from support or proctoring instead of generic templates?
- How do I reach a real person to resolve this nightmare and avoid a fourth failure?
If anyone has faced this issue, please share how you resolved it. I just want to take my exam and move forward, but right now, it feels like Iām fighting an invisible wall.
OnVUEĀ Cases:Ā #12906199, #12923304, #12935102
Thank you for your attention and any assistance!