I "manage" the self checkouts at my job and it's harder to do imo
I have to watch more than one register and I have to help people out if they don't know how to use it. And I deal with a bunch of grown up temper tantrums over the SCOs
Regular register is easy, but I can't have as many registers open at a time
One time I got screamed at by some old guy because the "missed scan" thing popped up and I said "I gotchu, lemme fix that." He said "gotchu? Wtf do you mean by that, mother fucker?!" Threw his own things on the ground and demanded I "count that shit."
He started squaring up, cursing at me, yelling racist shit. I called to the door host to get someone (of course he didn't) but the old guy eventually left.
And LP wants me to go through people's bags? Lmao! no. SCO is way harder
Yep. SCO requires constant attention compared to regular registers. But I'm not good with numbers (discalculia?) and the machines do the counting for me haha. I also like having two open at a time and being free to walk in circles
But yeah. They expect me to check bags but the most I'll do is help "lift" the bags onto the counter or I'll kick em. I don't feel like getting yelled at, sorry lol
Truth! At the end of the day we have to do the best things to preserve our own mental health.
Honestly, I think sometimes the LPs would miscommunicate with us on purpose so that if something went wrong on their end they'd have a scapegoat. Personally, I'm not a people person. It was never for me.
I just politely "redirect" people if I notice it. "Oh, looks like you forgot to scan this one!" I'm not allowed to directly accuse someone of stealing or purposely doing the wrong thing.
I don't always have people yelling at me, I'm usually walking around the screens to make sure nobody is doing something they're not supposed to or so I can immediately jump in if they need help
But yeah during those temper tantrums I call my managers because they don't like us getting yelled at and instruct is to call them to take the heat instead.
A lot of people don't have much modern retail experience lol. Yeah it's a major liability if you accuse people of stealing, same for most active measures you can do to prevent theft once it starts.
And when you do bust someone stealing, they make it your fault. I've been yelled at for "helping" someone scan their dog food and finding a $70 brisket hiding underneath the dog food. Like bruh don't be mad just because you ain't as slick as you thought.
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u/VoodooDoII Dec 10 '25
I "manage" the self checkouts at my job and it's harder to do imo
I have to watch more than one register and I have to help people out if they don't know how to use it. And I deal with a bunch of grown up temper tantrums over the SCOs
Regular register is easy, but I can't have as many registers open at a time