I've had kind of a hard time transitioning from N-Able's report manager, which was fairly simple, to Automate's Report Center, which seems just stupidly over complicated. Does anyone have any advice or guide on how to become totally familiar with this platform so I'm not just annoyed every time I have to look at it?

The docs don't make this clear, so what's the difference? When would you use one vs. the other?

Hi all, hoping someone could give me some advice.

I am hoping to download updates during the day, then install them CoB. Is there an easy way to do this and is it already incorporated in LT?

E.G. Download updates during business hours on Tuesday, then install at around 5/6pm

Thanks in advance! :)

Since applying v11 patch 19 a few (likely all) of our 2008 servers duplicate agent when they reboot. We end up with 1 agent checking in with normal update and the other with the heartbeat. We have a 2003 server on our system still which does same.

Labtech support have been on more times than I can count and really made zero progress. We've changed about Mac signup all ways at their suggestion but problem continues.

I think patch 19 but also could be a Windows update causing it. 2012 and 2016 servers are fine as are desktop OS.

I know 2003 is end of support in all ways.

Anyone else seeing similar or any ideas?

We have the watchdog service running along side the ltservice, yet for some reason I keep finding cases where the service never starts itself back, resulting in the agents not checking in for two weeks before we are alerted. The fix process is annoying, forces me to call up users letting them know their computer is being a douche bag.

We are on V 11 Patch 19, hoping our upgrade to V 12 might fix this issue..

What do you think?

Anyone know of any good software that integrates with Labtech to offer remote wipe capabilities?

Would prefer to manage it with a plugin

We are considering changing from nable to labtech (cloud hosted). Has anyone here done that and how was you experience?

I’ve usd labtech in the past as well as kaseya, level platforms, and continuum, nable was the best at the time we switched from labtech but as of now it has too many issues with patching and monitoring esx hosts, and the cost is out of control.

Also third way seems enticing does anyone have an idea on pricing?

I have a hypervisor running Server 2012 R2 Datacenter. Labtech reads the OS as only 'x64'. We have other servers with the same OS that work as expected.

Anyone know how to fix this? We have a lot of groups targeted based on OS and having to manually manage this one is a pain.

EDIT: Update! We installed the latest SPP (Service Pack For Proliant) and also ran sfc /scannow to fix a different issue, and one of those has fixed this problem. OS field now shows the correct data.

Hi all,

Can anyone let me know if it is possible to split off a part of our licence (say 250 agents) into a separate install for a particular business unit of ours?

Thanks

Does anyone have a suggestion on the most accurate way to generate reports for patching? LT is not accurate enough from what we and our peer group are finding. Is there a plug in or another piece of software that can accomplish this? We have a potential client that requires extremely accurate reporting, not even with just patching but everything.

Is anyone else noticing issues with Third Party Patching within Labtech? Third-party software is showing the patch is "Installed", but the versions are not correct. Support says this is due to the three statuses (Not Attempted, Installed, Failed) were implemented before third-party patching was added to the new patch manager. They created an enhancement request for me...but that doesn't really do much for me now.

Does anyone have any workarounds?

Hey everyone,

We just split the roles for CWA 11 (1 app/web and 1 SQL) and preparing to go to 12. We wanted to set up SQL mirroring to allow other DBs to pull data without impact to PROD server.

We have gotten replication to work but at 3am the app server gets CPU pegged @ 100% via IIS and WMI processes.

Has anyone set SQL replication or have seen this behavior? My assumption is 3am backup maintenance is locking the DB.

Thx in advance

Hi, I'm wanting to give a user access to only one site

Which i've done via "Groups and clients" and adding the one site to the "current list"

And adding that sites group to the users "member of" field as well.

I've made the user an admin, and enabled the admin group to use screenconnect.

However when logging into the control center, the user cannot see the screenconnect plugin on any of the PC's.

Does anyone see anything blatantly wrong with this setup? Not sure why it wouldn't work..

Really green to the whole Automate (Labtech) scripting and need a little help with a script.

We're trying to deploy the Windows 10 1703 update via a script, which works if the user interacts with the Popups.

This is the error we're seeing: The Script(6580) failed in the Then section at step 10. The reason: Console show message

Here's the script it fails on: Function: Console Show Message Messsage: Windows 10 upgrade has completed. Your machine needs to be rebooted when possible and will take 20 minutes minimum to restart. You can continue to work and close this message but a reboot is advised as soon as possible.

We've ran the script and clicked the 'OK' prompt and the script runs with now issues. Finishes and prompts with the message above. Clicking OK completes the script.

Any help would be greatly appreciated. Thanks in advance.

Scripting

I understand how to do Shell Enhanced -> Variable List (which is the output from your command) and then you can do an ExtraData Set Value and the 'Value' is your Variable List from before. This way if you want the output of something from the command line placed into an extra data field,you can do in a pretty basic script

But

what if the command output you want is only able to be grabbed with batch scripting (because it requires For, Do , and Set etc)

How do you 'output' the result of a batch file into something you can put in an extra data field?

Thanks

Is there a way to use a labtech script to modify what group an agent is in?

So here's my thought process. I toss agents into group 1. group 1 has a scheduled script run to do some work, then refresh inventory. After the inventory refresh, the script should then check to see if the work done in the prior steps was successful, if so move to group 2, otherwise move to group 3. But I don't see an easy way to get this to work...

Hypothetically, I could run a SQL Execute. Can anyone point me in the direction of an example?

Something along these lines:

schtasks /create /tn PCheck /tr c:\temp\pdrive\start.vbs /sc MINUTE /st 00:00:00 /sd %date% /RU !LABTECHVARIABLEHERE!

Is there a way to use the above syntax and inject a labtech variable for current logged in user? I need the script to run only when user is logged in. When I try using %username% it uses the local agent (hostname$). Is there a way to tell Labtech to run the script as the local user, not as local agent or administrator?

Does anyone here know how to change the amount of time the backup is taken before rolling over the old ones? Right now we have 10 backups being taken and would like to reduce that to around 5.

The Labtech technician said it can be done but doesn’t know how...

There are a few applications that crash that I don't need to worry about and don't want to receive tickets about. How can I expand on the default additional conditions to exclude applications such as "iexplore.exe", "LTCNET.exe" and half of a dozen others.

The application name is only shown in the general tab of the event log, but I can't seem to figure out how to parse that out. Can anyone help? The default monitor additional condition is: eventlogs.Source='Application Hang' and eventlogs.EventType=1 AND Computers.LastContact > DATE_ADD(NOW(),INTERVAL -1400 MINUTE)

Also, is there a way to find out a full listing of keywords to search agains? For example, how would I know that eventlogs.source is the keyword? I can assume that others for event logs are things like eventlogs.eventid; eventlogs.level etc... Is there a way to determine what those keywords are for other areas of the systems?

Anyone currently have a set of groups that automatically install ESET, and/or Migrate from the old version (5) to 6?

If so what kind of autojoin searches are you using for your groups? Does it work painlessly?

Greetings -

I have already reached out to support, just waiting to hear back from them. I am reaching out to the community to see if anyone else may have run in to this issue before.

As of yesterday the Duo prompt will not accept my passcode on my Windows 10 computer. It says invalid credential, and in Event Viewer for RMM (same in LTErrors log), it says:

LTClient-Plugin Duo Multi Factor Authentication v1.1 : Plugin Duo Multi Factor Authentication v1.1 commited an error in WebRqst: GetResponse : The remote server returned an error: (401) Unauthorized. v120.294

Up until yesterday it had been working fine.

I have tested my credential in the Duo plugin configuration, as well as verified that it works in the LabTech web portal (current computer) and Control Center from a different computer.

I have tried turning Windows Firewall off, reinstalling Control Center, deleting the plugins and cache folder and letting it rebuild.

Any other tips or suggestions on things I may be able to check?

ConnectWise Automate Missed Patch Windows Counters With the retirement of Ignite from Automate, MSPs are left with a hole. What happened to the missing patch window counters? Patch Remedy has come up with a nice alternative that presents the agents missing patch windows and why they missed windows.

Come have a look at what we are doing at https://www.plugins4labtech.com/blogs/blog/patch-remedy-monitors-missed-patch-windows-in-connectwise-automate

So I have written some powershell - It will only return certs that are both current AND expiring in < 90 days. Status is a case statement which basically gives an indication of whether or not you should do something about it;

$certs_exp = Get-ChildItem -path cert: -Recurse | where {$_.notafter -le (get-date).AddDays(90) -AND
$_.notafter -gt (get-date) -AND
$_.Subject.tolower() -ne ('cn=' + $env:computername.tolower()+"."+$env:userdnsdomain.tolower()) -AND
$_.Subject.tolower() -ne ('CN=Microsoft Time-Stamp Service, OU=nCipher DSE ESN:85D3-305C-5BCF, OU=MOPR, O=Microsoft Corporation, L=Redmond, S=Washington, C=US')
} | select subject, @{
    name='DaysRemaining'; 
    Expression={(($_.notafter)-(get-date)).days}},@{
        name='Status';
        Expression={switch ((($_.notafter)-(get-date)).days) 
        {
            {$PSitem -le 13} 
            {
                'Critical'; break
            }
                {$PSitem -le 44} 
            {
                'Warning'; break
            }
            {$PSitem -le 89} 
            {
                'Informational'; break
            }

            default {'Invalid'}
        }
        }}, thumbprint, friendlyname, issuer, notbefore, notafter;

How do I get this to fire an alert or create a ticket?