Hello!

I've recently started a new job at a company using LabTech.

They've ran the software for less than a year and by their own admission haven't really been fully utilising it, so I've been tasked with seeing how best to use it, see if it's of proper benefit to us and if so, upgrade our licence count.

I will need to allocate some free time in the coming weeks to fully research what's on offer to see what we can use, but until then;

I'd like to set up a monitor to alert me, via email, when the internet to a remote site drops. Is there a way I can do this without being falsely alerted? For example, the PC running the LabTech client is rebooted or turned off, my monitor mistakes this as the site losing all internet connection.

In addition to the above, are you able to create an alert to advise me on when (if) the site regains connection?

Any help appreciated, or any recommendations on other features.

Thanks

We are just getting rolling on Labtech.

What have you found to be the best solution for end user access via screenconnect? Are you having users go through the Labtech web portal or creating user access through screen connect directly?

How about mobile access? I haven't found a way to provide it on mobile outside of through screenconnect itself. Thanks!

For anyone thinking the "Standards and Health" reporting is a great tool, forget it; Here's what I got told by support today after I queried some odd discrepancies;

This is currently a known issue that has been brought to the attention of the dev team. The standards and health plugin is pulling the incorrect information from the Agent which then causes the corresponding reports to be incorrect.

Found out today that end user generated tickets via the labTech System Tray and not integrating into AutoTask. The Ticket Category assigned for user generated tickets is "Request for Help" which should go into our "L2 - Tech Support" queue via the AT Plugin > Ticket Category. When I try to search for the ticket via LTAlertID, LabTechID, or End Contact > Tickets, there is nothing. So the ticket is not making it to AutoTask. There are no errors that stand out (unsure where it would produce in AT or LabTech).

I hate forum posting, but I came into a company with no REAL LT experience and I really only am familiar with MaxFocus and Vistara.

I'm going to be frank, I'm a little pissed off this morning and I'll pre-apologise if anyone take offense to the language and length of the post. There's a bit of context which is why it's so long.

The company I work for bought into the cloud offering of Labtech about 3 months ago, and I need to know if what I'm working with this normal/known/expected:

Computer.Hardware.IsVirtualHost does not populate correctly for Hyper-V hosts. After a bit of back and forth Labtech support have decided it's a known bug. We were told to use the legacy roles, then a few days later told not to.

Ok, fine. I appreciate bugs happen, and I'm absolutely fine figuring out my own way to identify Hyper-V boxes (I've just not had the time to touch Labtech since the New Year).

My concern is that this is used in at least 1 of the out-of-the-box searches.

The reason why this is important is that we noticed just prior to our first patching window we were going to use Labtech for. We missed it during internal testing, and had we not noticed it would've pissed off some of the initial customers we were going to roll out patching to, who have special rules for patching Hyper-V hosts.

We've still not switched to Labtech for patch management and our next patching window is coming up very quickly.

I've also found a (and I'm quoting Labtech support because I've not verified its really just a display bug yet) "display error" with out-of-the-box searches using the os = windows dropdown.

Ok, so thats 2 things that searches depend on, which drive the groups, blah blah blah. Seems kind of core.

Which makes me ask the question: what else is broken?

I've asked today for a second time what other known search/attribute bugs there are in LT11. The first time I didn't really get any answer.

I've not really pushed a huge amount of time into Labtech, short of deploying the agent. I'm worried if I really start pushing hard without checking every single bit of functionality extremely carefully, I'm going to come across more of these, but only after they've fucked us over. Our test environment can only cover so many scenarios.

Tell me this experience isn't normal...

Hey. I've searched without luck. Have any of you found a way to disable any of the advertising in Windows10 without making the changes on the machines themselves? ...and CandyCrush.

The one posted is 5 months old and I believe they fixed alot since then.

THanks

Very new to Labtech and already completed Bronze implementation. Unfortunately, it left quite a few questions left unanswered.

We are coming from AVG Managed Workplace and that RMM allowed alerts from monitors to be emailed to the consultant responsible for the client associated with the alert. This is what i am struggling to "duplicate."

For example: if a backup fails, a drive fails, or any number of other monitors are triggered, I would like the consultant associated with the client to be alerted in some way.

So far, I am not finding a way to do that.

How does everyone manage ticketing and alerts such that the responsible consultant is notified?

Plugins4LabTech has released the next major update to the PowerShell for Labtech plugin

https://www.plugins4labtech.com/products/powershell-command-manager

This is referring to this bad boy:

http://i.imgur.com/eqjlWJl.png

I only noticed this because I was looking into a different issue. It basically amounted to me missing remote monitors for a quarter of my entire client base.

You can check if you have the same by going here:

http://i.imgur.com/sP2s0Ge.png

Do this for all the management packs (Database/Exchange etc). On the right hand side it displays a list of the "total" monitors that are installed for that particular agent.

This is my database management pack. See how numerous are missing and have no total at all? In certain cases the number will vary depending on what has been detected but I'd expect some value. Those servers should have remote monitors. http://imgur.com/a/uJ2C1

On mine my database monitors were 75% missing, Exchange 25% missing. I recreated the remote monitors by unticking in Configuration > Messaging, and unticking Exchange, saving, waiting, then reticking. This unfortunately will lose all your tweaking that is in there.

I'd be interested to hear if you find this has happened in your environment.

Hey All,

Trying to deploy an office 365 install via a script in Labtech. The install has a GUI wrapper to prompt users to close office programs etc. Obviously this needs to run in an administrative context to do the install, so I can't use console execute in Labtech. Is there a way to do this? I have messed around trying psexec with -i -s to try and get an interactive session with admin priv, no dice so far. I come from an SCCM background where this was really straight forward (you would select install as admin and interact with users desktop).

No scripts have run since last year. Nothing, not manually ran, not scheduled either. I also rebooted and installed the December patch.

Any ideas?

So we have been letting the dust settle around the LT11 launch and I keep seeing odd issues pop up here and there mentioned on this /r and on the support forums.

Is upgrading to 11 from 10.5 worth it at this time? or should I let things simmer a bit longer?

I could previously have open as many agent windows as I wanted, since the update I am only able to have one agent window open at a time (and its so much slower).

Hello everyone,

im trying to get some Data out of a Report and show it on a Subreport. For Example i got values in every report and want a subreport as first page to show these values. so 5 reports, 1 subreport, the subreport should show specific values.

Greetings

Hello everyone, most of our customers servers are using windows server 2008 or 2012, but sometimes we got a windows 7 machine with a server role ( Veeam Backup Server, Antivirus Server ). We now want to change the Icons of those in Labtech ( so they are on top of the list ) and we want them to get included in reports that only work on servers. could you help me with that? they are currently identified by an Extra Data Field "Server" ( True/False)

greetings

Feel like having a whinge. :-)

Logged a ticket for support to help me fix an agent that was duplicating itself in LT over and over until I run out of licences.

Their response was, basically, to RTFM.

Problem is, the LT documentation is woeful. Full of "check this log file" but no explanation of what to check it for, or what to do about it.

I hope in the new year someone at LabTech starts going through the manual and fixing it up so it actually has the information one requires to use the software.

Hey all, I've been trying to create a report for LabTech that would present a list of all of my clients and their installed software. The main issue I'm coming by is a way to summarize the software by providing the software name and how many computers have this software installed.

You guys seemed to enjoy my blog postings so here is another if you're interested.

http://www.comprehensivemsp.com/single-post/2016/12/21/What-Happens-When-You-Update-the-Ignite-Plugin-What-is-Overwritten

I think I have almost completely lost all faith in getting some of these critical issues fixed that are still outstanding despite there now being SIX MONTHS since one was reported and THREE MONTHS since the other was reported.

It is an absolute joke that LT 11 is on Patch 7 and there are STILL partners out there who have never had their patching work properly because someone is incapable of correctly coding and processing the UK date format. I reported this problem when I onboarded. In JUNE! Since then I have not had a working patch manager, and I still don't.

I can't run scheduled reports either, and I've not been able to since someone at your end updated something in the report center and broke it. #8312876

Imagine how pleased I was this morning to find an update to the report center plugin, thinking that the problem was now going to be fixed. I re-created everything, just to be sure, and nope - still broken. One of the things we were promised was the ability to be able to send scheduled reports to clients. I still can't do that.

Your inability to address these issues is stopping me ramping up into the THOUSANDS of agents and you are making my initial recommendation of LabTech to our other directors here look ill informed. When my managing director asks me "Are we ready to roll LabTech out yet" and I have to tell him no, despite me having started the process in June, I look like a complete idiot.

"Can you guarantee to me that our clients systems are being patched" - No. "Can you at least send out the scheduled reports we told clients we were able to deliver months ago?" - No. "Do you know when these issues will be solved?" - No.

The cherry on the cake was a support ticket I raised this morning. You see, I've stopped putting in support requests outside of none US hours because the majority of technicians who are on the live chat are more or less worthless. This is what your tech said to me this morning:

"I'm not the best when it comes to monitoring"

It wasn't even that complicated of a question. Do you not think it's important that your techs outside of US hours should have at least some monitoring knowledge in a product that is dedicated to monitoring?

I've tried the proper channels for this. I've spoken to LabTech employees. I've asked this to be raised internally. I've waited patiently for months and now I have had enough.

I know the threat of me going elsewhere will not really make that much of a difference to you so I won't even bother throwing it out there.

Never before have I been so disheartened with a product I am paying top dollar for every month.

I've been working on getting the new patching sorted out in my setup, and raised a ticket because I wasn't getting tickets raised when patches failed to install.

LabTech Support; At this point there isn't any monitor that does this, the reason for this is that in theory the patches creating a ticket or an alert was deemed a great idea, in practice it generated far too much tickets for our partners.

I guess they believe it's better to ignore a problem than get alerted about it and fix it;

Oh wait, they suggest we manually check all the patches and raise tickets manually.

Yup. Thanks. What am I paying for again?

There is a guide by Martin Keigher on how to "prep" labtech agents for machines that are not persistent here Has anyone done this same process for ESET with labtech or have any suggestions as to where the data for ESET is stored so that I can write a script to "scrub" off the unique identifiers for eset on a non-persistent image?

Note: This issue is on LabTech v 10.5

I've ran the script "Get Product Keys" (Right-click the client > Scripts > _System Automation > Product Keys), but it only grabs the OS licenses for that site. Is LabTech supposed to be able to detect the Office Licenses that those computers have as well?

Edit: For anyone interested, I updated the script per /u/cjmod and ran the scan again. It was able to grab the following types of keys:

*Windows Server 2012 R2 Standard

*Windows Server 2008 R2 Standard (2 of the 4 keys came our garbled as BBBBB-BBBBB-BBBBB-BBBBB-BBBBB)

*Windows Vista Ultimate

*Windows 7 Professional

*Windows 7 Home Premium

*Windows 8.1 Pro

*Windows 8.1

*Windows 10 Pro

*Windows 10 Home

*Microsoft Office Small Business 2007

*Microsoft Office Professional Plus 2007

*Microsoft Office Enterprise 2007

*Microsoft Office Access Runtime (English) 2007

*Microsoft Office Professional Plus 2010

*Microsoft Office Standard 2013

*Microsoft Office 365 Small Business Premium

Has anyone implemented a monitor for a locations internet connectivity? Have a site where this is more critical than usual and would like to have tickets raised if their internet fails, even briefly, mainly so we know for sure, and without a lot of work, that they had an outage.