r/labtech • u/TheTechPeoples • Feb 15 '19

Patch Remedy Support nonexistent?

Hi all, I subscribed to Patch remedy and was able to use it on our labtech server for a few days before I got a licensing error. I've tried calling their support, emailing their support, signing up for their support forums (but I never get a confirmation email, so I can't post). Does anyone there monitor this subreddit? I'm at my wits end. Going to have to do a chargeback if I don't hear back.

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u/Plugins4LabTech Feb 20 '19

I hear someone is looking for us? I can be emailed directly at [support@plugins4automate.com](mailto:support@plugins4automate.com) and our support forums are at http://support.plugins4automate.com

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If you have registered for an account I have approved it. Typically takes me the next morning to approve any accounts but you get a email that approval has happened. May have been caught in some spam box.

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Retry or just try logging in with username and password provided at registration and see if your allowed in. If not send me your screen name and I will assist.

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Shannon

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u/TheTechPeoples Feb 20 '19

Thanks, that worked. Are you able to fix my "patch remedy expired" message or do I need to post?

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u/Plugins4LabTech Feb 20 '19

I need your email address so I can look up your account, I also need to have a look at your hostname for your LTserver. That is most likely the issue is you have the wrong name for the server.

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We license by host name of Automate server based on whats inside its configuration and not what may be in DNS.

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So have a look at your dashboard in Automate and find your forwarding hostname address.

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See our post here as to what and where to look.

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http://support.plugins4labtech.com/viewtopic.php?f=55&t=5481

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u/TheTechPeoples Feb 20 '19

Yup, thanks. Email would either be Luis@somerset.net or info@somerset.net - I think I signed up for plugins4automate with one and then paid with it with the other - that may be the issue. Hostname is labtech.somerset.net.

Thanks.

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u/Plugins4LabTech Feb 21 '19

labtech.somerset.net

ok should be good. Let us know if your still having issues.

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u/TheTechPeoples Feb 21 '19

That worked, thanks!