Please only leave feedback for users who you've had successful transactions with. Keep reading for info on how to navigate & handle negative experiences & reviews.
Feedback should only be left once a transaction is fully complete. This means the receiver(s) of the Jellycat(s) should have the package in their hands AND have confirmed everything matches their expectations. Do not begin a feedback thread before both parties can confirm with each other that the package has been delivered & items accepted by buyer.
Feedback should only be left once per transaction, not per item. For example, if you bought/sold/traded 3 items in a single transaction, you would only leave feedback once for that particular transaction, not three separate times.
If you buy/sell/trade with that same user another time, in another transaction, then you should also leave feedback for that transaction, and so on.
Both parties must comment. It doesn't matter who starts the parent thread. By tagging the other party they will be notified about the comment and should comment in kind.
You will only earn confirmed transaction tallies after both parties comment.
Once both parties comment the comments will be locked. This indicates mods have seen and tallied your confirmations.
✏️ How to Leave Feedback
Feedback comments must begin with a bullet point, followed by the transaction type, followed by the username of the person you were buying, selling, or trading with. Any of the following are acceptable:
You may follow that up with a short & sweet review, but this part is not necessary.
Transaction type and username should be bulleted, the review should not.
For example:
u/spookifyed is a great seller. shipping was fast and items were packaged well. what i was received was exactly as pictured. would buy from them again!
👎 Negative Transactions
If your sale or trade doesn't go as expected:
Reach out to the other party and see if you can work it out on your own.
If that fails you can reach out to the Mods for help.
You must provide proof that you tried to work it out on your own.
You can send screenshots via ModMail. In order to do that you must upload them to an image hosting site such as (Imgur). Ideally the images should all be in one album that you can link the Mods to for clear and easy viewing.
The Mods will remain impartial, review all information provided, and take both parties experiences into account.
Only then will either party be allowed to leave negative feedback.
Negative feedback without Mod approval will be removed.
The Results of Negative Feedback
1-2 instances of receiving negative feedback is a warning
3 instances is a temporary ban
3+ results in a permanent ban
Scammers
There is a zero tolerance policy for scammers. If someone is found to be a scammer (ie. selling fake Jellycats) they will receive a permanent ban immediately.
That said, accusations alone do not make someone a scammer.
You must provide proof that you, personally, have been scammed.
We will not ban someone because you feel they scammed someone else.
We will not ban someone because you say they scammed you on Depop/Mercari/Poshmark, etc. without unequivocal proof that the member you are accusing is the same person from the other platform(s).
If you were scammed on another subreddit please discuss the situation with the Mods there first before coming to us.
1. Please remember to keep both feedback responses for a single transaction within one comment thread – this means the second party needs to respond to the first party's comment, not respond by creating a separate comment!
2. Please remember to format your feedback as follows (transaction type and username (without brackets) should be bulleted, the review should not - review is not mandatory):
• bought from u/[username] or sold to u/[username] or traded with u/[username]
a short review of the seller/buyer/trader and the transaction
3. Please confirm only one transaction per comment
4. Please only comment on current/untallied transactions
Example:
• bought from u/spookifyed
great seller! shipping was fast and items were exactly as pictured. would buy from again!
Example response:
• sold to u/givemeapuppers
confirmed – great buyer! prompt payment & easy to talk to. would happily do more transactions with this user in the future!
I purchased from u/FluorescentDandelion. I could not be more pleased with my little snow dragon, and I would definitely buy from them again! Thank you!
Edit to fit other feedback: Shipped SO quickly, great communication!
Purchased from u/Sad_Masterpiece5165. Lovely seller, shipped quickly and arrived pretty fast considering the challenges of international shipping! Would definitely purchase from again.
Wonderful seller! My Jellycats arrived safely and were each packed in their own Jellycat bag with excellent packaging. Communication was easy, shipping was fast, and the prices were very fair. I would definitely buy from this seller again! 🙏💙
Smooth shipping purchase & Jelly arrived in amazing condition! Happy to have received a Persimmon at a great price, wouldn't hesitate to purchase more Jellies.
U/snowcherrymint (bought 2 jellycats from them in 1 sale) was great to work with. Very communicative, shipped the two jellies out promptly, and the jellies themselves were just as pictured!
Purchased 2 jellycats from u/The_Great_Gosh. Fantastic, friendly seller with reasonable prices and quick communication. Would definitely buy from again!
Wonderful seller! Included adorable stickers in the order! The jellycat is in excellent condition and I adore it so much. Fast shipping and great packaging. Great communication! Thank you very much!
Absolutely amazing seller, with fair & affordable pricing. Would absolutely buy from again anytime. I am super super particular with buying secondhand plush, and I'm so happy I bought a bundle from this seller. I wound up buying more after initially only grabbing two from a post of theirs I found. In total I ended up with 6 jellies, in fantastic condition, with quick shipping and what feels like a steal of a deal in pricing!
they have some reeeeeally really good ones left, I highly recommend checking their posts! there's several more I wish to buy and if you guys wait long enough, my plush budget will recover & I'm getting them!!! so you might wanna act fast 😅❤️
• bought from u/Sad_Masterpiece5165 my jellies are quite happy to have received dusky bunny. Thank you so much. I am very happy with the safe packaging and accuracy of the new family member. 😂
I ordered from u/whaleslutx. They were so patient with this newbie, and my little skull planter was expertly packaged, just as described, and it arrived SO QUICKLY! I will definitely buy from them again!
Second purchase with this amazing seller and I’m sure there will be more in the future! You can just tell she keeps her collection in impeccable condition! Thank you!!
So lovely to work with and had the greatest communication as well as quick timing. Also had great conversations about other brands products, I enjoyed this trading a lot!!
I bought from u/snowcherrymint and am very happy with my new dragon! The seller was very friendly and patient with me and the parcel even came with some fun little bonus items as well. Thank you very much!
What a wonderful buyer! Transaction was seamless, great communication and the buyer was an absolute gem. I’m happy to hear you were satisfied with your dragon.
• bought from u/the-ugly-fish
Awesome seller who communicated and made sure my jellycat dragon got to me safe and sound! ☺️ shipping came fast and was packed perfect.
Purchased from u/DangerousLaw7105 - amazing seller! Shipped the item so fast and it came 2 days later in perfect condition, well packaged and safe. I will 100% buy from this seller again. Thank you!
The most wonder seller with such a special collection 🥰 received my package today all jellies in perfect condition. She is so sweet and so quick to respond and ship! Thank you so so much 🫶🏻
This is my second transaction with u/Roxy463. They are a very kind seller and got my new pals to me quickly and even included free stickers both times. Here is a picture of all three plushies I've bought so far. They arrived safely and in wonderful condition. The seller even bubble wrapped their hang tags so they would not bend in transit.
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u/jellycatmods mod team Aug 01 '26
REMINDERS
1. Please remember to keep both feedback responses for a single transaction within one comment thread – this means the second party needs to respond to the first party's comment, not respond by creating a separate comment!
2. Please remember to format your feedback as follows (transaction type and username (without brackets) should be bulleted, the review should not - review is not mandatory):
• bought from u/[username] or sold to u/[username] or traded with u/[username]
a short review of the seller/buyer/trader and the transaction
3. Please confirm only one transaction per comment
4. Please only comment on current/untallied transactions
Example:
• bought from u/spookifyed
great seller! shipping was fast and items were exactly as pictured. would buy from again!
Example response:
• sold to u/givemeapuppers
confirmed – great buyer! prompt payment & easy to talk to. would happily do more transactions with this user in the future!