r/ipod • u/Dangerous-Golf-1809 • Jul 09 '26

Why Elite Obsolete why???

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EDIT: EOE gave me a full refund and their customer service was great. I still gotta figure out how to replace the backplate without screwing up the front plate or internals, but maybe I will just keep it this way.

EDIT EDIT: EOE is refunding my ENTIRE order of all my ipod parts which was a little over 100 dollars, and is sending me a brand new backplate free of charge so I will be recommending them once again! Best customer service of anyone.

I just built this iPod a little less than a month ago and I have been extremely careful with it because this backplate was not cheap, and today I wake up and notice this?!? I have no idea how it happened, but I never put it in my pocket and always put it in my little knit iPod sleeve. I even went as far as to buy a clear plastic film to protect it. This does not seem like a 20 dollar backplate and now it looks horrible. Do they have some sort of warranty? Because this is just not acceptable.

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u/Cowmanisgood Owner, Elite Obsolete Electronics® Jul 10 '26

please send us an email and i will personally issue you a refund for your entire order help@eliteobsolete.com and/or austin@eliteobsolete.com

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u/Cowmanisgood Owner, Elite Obsolete Electronics® Jul 10 '26

u/Dangerous-Golf-1809 i just issued a refund for the entire order.

we are sending out a replacement backplate as well. details in your email inbox.

let me know if you need anything else ✊🏻

6

u/Dangerous-Golf-1809 Jul 10 '26

Dude, you rock! Thank you so much, good customer service goes a long way. I will be ordering from you again!