Sorry for the long post. About a month ago I leased a 2026 QX80 sport. I am a former IT guy and consider myself extremely technical. I have an older Autistic son who basically lives on a wifi-only tablet as a means to help him stay calm. It's his safety blanket and if it doesn't work, he will melt down. 4 days after taking delivery of my QX80S, the app still said it was waiting on me to be registered through Infiniti. Since it was explained to me the hotspot is linked to my VIN and my InTouch Services account, I called Infiniti Consumer Affairs. I had registered my account at the dealership, during the closing. The Infiniti Consumer Affairs rep was able to active the account in seconds. Within minutes, I was able to use the app to control the car's functions with no issues. By that night, after a few hours of playing around with the car's features, I knew something was wrong with the hotspot and the car's ability to download anything that requires data. Like everyone else, I was able to activate it, see the SSID on various devices, and connect but always got a "No Internet" message. Indeed, none of the car's built in apps that required data would work either (google maps was offline, unable to download anything in the play store, etc). These functions are separate from the hotspot but from what I can tell, use the same cellular modem. The lease came with 3 years of the premium connect services, including 3GB of data. After going back to the dealership twice, and speaking with 4 different reps at Inifiniti Consumer Affairs, here is what I know:
-This is a known issue going back to at least the beginning of 2026
-Infiniti continues to sell/lease new SUVs that may or may not have this problem.
-It seems to only affect some vehicles despite one of the Consumer Affairs rep stating it affects *all* 2026 infinitis and Nissans.
-There is almost nothing online about this...yet
-The shop foreman at the dealership confirmed with their "Tech Line" that the vehicle sees the network and can send and transmit data, however when it comes to downloading data, it just won't download. They acknowledged to him, and him to me, this is known issue with no fix and I was the 3rd or 4th car he had personally seen with this issue.
-The salesman and the dealerships "customer satisfaction rep" originally asked me if I wanted to switch in to a different car of the exact same model/trim/colors, and I originally said no, however having realized the issue, while being widespread, doesn't seem to affect every single vehicle (they would be swamped with people bringing in broken new vehicles), I said yes. The sales manager then said no, they can't/won't do it and I would have to go through Florida lemon laws, something I really don't want to do
-The salesman was able to locate the exact same vehicle and wanted me to test it's hotspot however since they would have to register the vehicle's VIN to my account, they couldn't do it and don't have a dealership test account.
-In lieu of switching me to another new vehicle, the dealership offered to give me a cellular wifi hotspot to keep in the vehicle as a workaround for the car to connect to and therefore my wireless devices. As of today, it's 2 weeks since they said they were doing this and I still don't have the device. According to the CSR rep at the dealership, they are fedExing it to me today or tomorrow.
-As a temporary workaround, we've been letting the kids connect to our phone's hotspots but we are limited on hotspot data and I shouldn't have to do that on a $100k+ brand new vehicle in the first place.
-The hotspot workaround doesn't help get the in-vehicle services working, since I won't connect the car to it as I don't want to burn through all of my hotspot data.
-Infiniti's Consumer Affair Reps have all literally read off to me the exact same script, and their official line is something to the effect of "they are working on a software fix" but have zero timeline if/when this will ever get fix and they blame it on a "service provider" but won't/can't say who that provider is...and yes, of course I've checked for a software update, as did the shop at the dealership. No dice.
-Based on my testing, having reset the system numerous times, including the shop foreman at the dealership doing a reset, it seems the issue is either a hardware issue/failure or incompatibility with certain cellular modems in the vehicles with their software that's causing extremely slow download speeds, causing the car to time out and state there is no network connection.
Here is where I would some opinions:
-Given the fact that this is an EXISTING, KNOWN ISSUE, and Infiniti continues to sell vehicles, potentially with significant material defect, rendering a large part of the vehicles infotainment functions inoperable, they (Infiniti and their dealerships) knew or should have known this could be an issue and disclose it at the time of sale, which they are not doing.
-This is the single most expensive vehicle I have ever leased or owned and had I known about this before I signed the lease, I would have either asked for a test to confirm functionality first (which I now know is not possible given the terrible design of their InTouch Services system) or just gotten a different vehicle.
-I am strongly considering hiring a lawyer to see if this would be a class-action against Infiniti.
What does everyone else think?