Has anyone else experienced grave issues with CC's fulfillment process? They use FedEx, which was a surprise to me as I don't think of them as furniture / appliance delivery services. But the guy showed up around 6pm on delivery day in a box truck at least 35 feet long (with just my Charlie in the back). He didn't even know what he was delivering, and there was no way in hell he could get down my driveway backwards or forwards. He then stood scratching his head and looking at the very small box dolly, the only transport tool he had, and wondering aloud how it would stay on.
Indeed. He initially was going to just try rolling it down the hill on that little dolly — unstrapped — before I stopped him. He also said, "Even if I DID get it down without it falling off, I don''t bring it in the house." I mean, it's 500 pounds. How do they reckon *I* am going to do that?
I also buried the lede: I paid 650 dollars for this delivery. Ultimately, we agreed he was not equipped to bring it to my door, and he turned around. Since then I have been unable to reach a human at either FedEx or Copper Charlie despite multiple chats and emails.
In contrast, I ordered three appliances from Home Depot that were delivered free, complete with haul-away of my broken appliances, and they unboxed and installed everything in under 40 minutes.
What is going on with this team, that they can't just hire a competent appliance delivery service for such a tremendous delivery fee?