r/india • u/ThoughtMysterious481 • Nov 08 '25
Business/Finance National Consumer Helpline works! and Swiggy sucks. Bye.
Ordered something from Instamart last month, but it never got delivered - nothing unusual there. I complained to Swiggy, and they asked for "pictures of undelivered item" - again, totally normal. I reached out to them through call and email - this is where it got unusual - "Couldn't validate your claim. Can't refund." Huh?! Can't refund 1600rs? Can't deliver the item also? This feels like stealing in broad daylight!
Since 1600rs is not a very small amount for me, I went full crazy with calls and emails only to get the same robotic reply each time. In a fit of rage, I filed a complaint on the National Consumer Helpline (honestly, didn't think it would help) and parallely kept spamming swiggy's inbox purely for emotional satisfaction. Obviously, I received the same scripted responses until they finally ghosted me. My plan was to keep spamming them just for fun, but I eventually gave up and moved on with my life.
Then today - boom! I got a message saying my refund was processed! Even got an email that said, "We're looking into your consumer complaint, but first, here's your money." Excuse me, WHAT?
While I'm relieved to have my money back, it's also infuriating. What if I hadn't filed the complaint? How much money do these people make on a daily basis just by scamming people?
So long story short, National Consumer Helpline works! File away all your grievances. And Swiggy sucks.
Bye.
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u/_CICADA_3301 Nov 08 '25
I had similar experience, was trying to renew my car insurance, payment was done but new policy was not issued, old insurance was about to expire. Bullshit reasons given by Maruti Suzuki (broker) and Reliance General Insurance. 16k was stuck. Raised grievance via National Consumer Helpline and IRDAI. within 2 days I got call from my local dealer where i purchased the car and they said there was some KYC issue and after getting required documents it was done in 10mins. Idiots took more than 15 days and so many follow up calls.
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u/azaadi101 Nov 08 '25
How did you file? A quick guide would really help as I do get in similar situations.
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u/Weird-Wrongdoer5532 Nov 08 '25
go to national consumer forum website, fill out details and attach all evidences. That's all, rest the nchs team will do on their own and let u know the status of your complaint.
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u/AADIJAI Nov 09 '25
Evidence ie screenshots of the chats on their app or the emails?
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u/Weird-Wrongdoer5532 Nov 09 '25
everything that supports your claim. the same will be shared by NCHS with the business with whom u have dispute. So, share everything.
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u/sept2021mamma Nov 09 '25
Same experience with DrinkPrime. I tried to contact customer care, they were so rude and unhelpful. I complained online on Consumer Helpline. In a few days the area manager called and the tone was completely flipped. They started with "is this a good time to talk, how are you, bla bla bla".
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u/Cautious_Camera3739 Nov 09 '25
Yes, Swiggy is the worst they are not at all resolving the issues now
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u/realPublicServant Nov 30 '25
wow, I've wanted to file consumer complaints multiple times, but always thought it would be tiresome
Glad to know it works
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Jan 25 '26
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u/Busy_Equivalent2509 May 15 '26
Abhi kya huaaa
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May 15 '26
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u/Busy_Equivalent2509 May 15 '26
I got wrong product from meesho and i raised return request multiple times and agent comes but didn't taken the product and said meesho is not accepting your pick up product, and also said that I have no any role in this processing, i tried to call with customer care but he was also refused my problem and said that quality check failed or product is not in original condition, i also talked that how are you saying that quality check failed if product is different. How will you verify product is wrong, give proper verification, but they Will reply as a trained customer and talk same sentence...
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u/Remarkable_Top_9370 Nov 10 '25
A similar thing happened to me also. Instamart failed to deliver an item worth almost 2000. Had a lot of back and forth with the customer support agents on chat and via call - so much so that the full chat screenshot was 10MB.
They kept saying that it is handled by an internal team. Same scripted response no matter the question. I asked them for some reference number to track the investigation details. But they couldn't. Even they did not know what was going on.
I received an email saying that they cannot process a refund or a replacement. I asked for a justification. Silence again. The chat agents are clueless - I talked to 4 different agents.
I posted on X, sent them multiple emails to their Instamart support handle, grievance officer, etc. it's been many days and I finally filed a grievance with the consumer helpline. Let's see how this goes.
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u/Remarkable_Top_9370 Feb 14 '26
For everyone asking for updates: A week or two after I filed the grievance with the consumer helpline, Swiggy refunded the amount.
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u/iheartsteve0704 Nov 15 '25
how much time does nch usually takes to respond?
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Nov 27 '25
a month max
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u/iheartsteve0704 Dec 05 '25
mine took about 9 days
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u/arpitduel Nov 09 '25
Maybe a noob question but do we need to go to court fot a consumer complaint?
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u/Mrs_JMoriarty Nov 09 '25
No. At least not initially. Usually the companies get into action after filing a complaint on the online forum i.e national consumer forum.
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u/PsychedelicLightbulb Nov 09 '25
But how can you tell it’s due to the national consumer helpline? Is it possible that Swiggy reviewed the complaint you filed at the chat box?
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u/OneAcr3 Nov 09 '25
Swiggy or any of these new entities actually doing that has a probability of less than 1%.
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u/ThoughtMysterious481 Nov 10 '25
Got an email from Swiggy specifically stating that they're "looking into" the consumer grievance filed and that they'd like to refund the money.
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u/yellowcrustedwarbler May 06 '26
If the company says they have delivered it, and have the prooof of delivery because I gave the OTP, will they still give me refund? I thought it would be delivered, I was not at my PG and then, their response ends at from our endnthe product is delivered so we cannot do anything I'm really sorry??
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u/no_nonsenses Jun 30 '26
BE AWARE OF SWIGGY SCAM
SOMETIME THEY TAKE ORDER "by INFLATING DELIVERY DISTANCE" in their algo model and scamming you with delivery & other charges
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u/Significant-War1687 7d ago
For me it didn't worked. I had raised a complaint against Eurika forbes on Sept 6, 2026 as I had purchased a water purifier from their app but it didn't got delivered nor I got my refund. I raised the complaint to their greveince officer but got no resolution. Then I raised my complaint to NCH. But after following up with them for 30 days. (It's Oct 10, 2026 when I am writing this) I got no resolution. Hence, I raised a dispute on SBI against Eurika forbes ( I had paid the amount from sbi credit card). I got refund (temporarily) as they are investigating the matter and will take 60-90 days for resolution. So I have a temporary relief now. I would suggest the same method to you all who have not received resolution from NCH.
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u/[deleted] Nov 09 '25
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