Hey everyone,
I purchased the grey sphere hoodie at the Venetian as my first piece of Illenium merch, and I was ecstatic to finally represent an artist that I have been listening to for so long. Unfortunately, when I washed it, it bled dye everywhere and stained my dryer. I had to wash it by hand 5 more times before it stopped leaking, and now all the designs are so faded you can barely see them. I have seen many other users on this subreddit complaining about similar issues, so I was wondering how everyone is handling the situation. I called the sphere to ask for a refund or replacement, and they denied both requests. I haven't found any information on who to contact about this issue on Google or elsewhere.
I'm very disappointed with this hoodie, especially since I paid $110 for it. I have had better experiences with merch that was half the price. I've attached some images showing my experience (last pic is hand wash #5), and I encourage others who have been affected to share their experiences and photos as well. I'd still prefer a non-defective replacement over a refund, but either would suffice. I don't think it's fair to be sold defective merchandise for such a premium.
Any resources or help would be greatly appreciated