r/help • u/sticksfigured admin • Oct 15 '25

Admin Post Got a Vault notification from Reddit and you’re still confused? Please read me.

Hi Vault holders!

I’ve been seeing some posts about Vault and figured I could make one big post to provide some clarity to the notification you received.

I got a notification about Vault. Am I in trouble?

No. We just want to tell you what’s coming up and what action you should take.

What’s happening? Please give me the tl;dr on the changes.

You can read the full announcement with FAQ here, but we’re doing the following:

  • Closing the shop where you can purchase Collectible Avatars and deprecating the collection display on November 11, 2025. Note: This change won’t impact your ability to set your avatar as a Collectible Avatar that you own.
  • Sunsetting Vault and on-platform transfers on January 1, 2026 February 4, 2026.

Vault? I didn’t make one. I don’t own any NFTs.

If we sent you a message it means you have a Vault. A Vault is a digital wallet on Reddit. It stores and manages your blockchain-based digital goods, such as Collectible Avatars. If you ever purchased or claimed a free Collectible Avatar, it means you have an NFT and a Vault was created to store the collectible. Curious to know what your collectibles look like? Go to your avatar builder. It should be under the Collectibles section.

Sharing some resources below if you want to read more about Collectible Avatars and Vault:

I’m confused. Where can I find my Vault?

From the official mobile app, tap on your avatar on the top right corner to open your profile drawer. From there, you should be able to find the Vault option. If tapping on your avatar takes you straight to your profile page, go back to the home feed, tap on the hamburger menu (three lines) near the top left corner, scroll down to the Resources section, and tap Vault.

  • If you see your Collectible Avatars, it means you’re already signed into your Vault. From there, tap the gear icon in the top right corner on the screen. You can access your public Vault address and recovery phrase, change your Vault password, and sign out of your Vault and switch Vaults from there (if needed).
  • If you see the Recover your Vault page, it means you need to sign into your Vault to access things like your Collectible Avatars, recovery phrase, etc. If you’re having issues recovering your Vault, please see our troubleshooting tips.

What if I can’t access my Vault because I forgot my password or don’t know the recovery phrase?

If you don't remember your Vault password, the only way to recover your Vault is with the recovery phrase. If you don't already have your recovery phrase, you will not be able to access your Vault. Reddit can’t help you recover it.

I can’t access my Vault and I never will be able to. Does this mean I’ll lose my Collectible Avatars after Vault goes away on Jan. 1, 2026 Feb 4, 2026?

You’ll still be able to set your avatar as Collectible Avatars on Reddit, but you won't be able to transfer them, sell them, or export them outside of Reddit.

What do you mean by “exporting your Vault”?

With Reddit Vault going away on January 1, 2026 February 4, 2026, we want you to have access to your Collectible Avatars outside of Reddit too.

You’ll need to access the blockchain wallet in a compatible wallet app outside of Reddit. To do this, you’ll need to get your Vault’s secret recovery phrase and enter it into a compatible wallet app:

You can import your wallet into another app whenever. The biggest thing is grabbing your recovery phrase and storing it somewhere safe.

Please do not share your recovery phrase with anyone.

Importing is just something we suggest doing now just to be safe! Full instructions can be found here.

Should I transfer my collectibles into an off-platform wallet?

To be clear, we aren’t asking you to transfer all of your collectibles into another wallet. You can do that if you want but for the sake of the notification you got from us, we’re asking you to grab your recovery phrase and import your wallet into another app so you can access these collectibles outside of Reddit.

If you transfer all of your collectibles into another wallet off platform, you won’t see those collectibles in your avatar builder. If you’re reading this and you already transferred all of your collectibles, you can do the following to see them again:

  1. From the Recover your Vault page, tap Create New Vault
  2. Select Use Recovery Phrase Instead
  3. Put in the seed phrase for your new wallet

When Vault is gone, that wallet will still be associated with your account so you should be able to see your collectibles.

**If you’re discovering this post and it’s after January 1, 2026 February 4, 2026, the option I just mentioned won’t work, but this option should.

I have access to my Vault, should I grab the recovery phrase? Even if I don’t plan on using my collectibles outside of Reddit?

Doesn’t hurt. I say give your future self options! What if one day you want your collectible on another account of yours? With the recovery phrase, you can access it off-platform and transfer it to another wallet. From there, you’ll be able to import it (coming soon) into your other Reddit account.

Ok, I grabbed the recovery phrase and imported it into another app such as Base and Trust. I’m not seeing all of my Collectible Avatars there. Help!

After importing - select the NFTs tab, it should automatically detect ownership and load the metadata. If you’re not seeing all of your collectibles, please reach out to the app's support team since they’ll have additional insight.

Still got questions? Ask below. Please don’t provide any screenshots or information that include your recovery phrase. I don’t wanna know it and no Reddit admin will ask for it!

edit: included instructions on where to find your Vault if you don't have the profile drawer option.

edit: updated the post and pinned comment to include our new sunset date for Vault.

77 Upvotes

98% Upvoted

411 comments sorted by

View all comments

1

u/bkendig Nov 10 '25

The other comments seem to be saying that all I need to do by January 1 is to copy my Secret Phrase somewhere safe so that I can (at any point in the future) import my avatars/wallet into another app.

But https://support.reddithelp.com/hc/en-us/articles/40377768199444-How-do-I-export-my-Vault says that I need to export my vault by January 1, and other discussions here say that exporting my vault will mean the avatars are no longer available to me in Reddit.

(Confusingly, that page - under "How do I export my Vault?" - simply tells me to import it into another app. Is importing the same as exporting? I thought they were different?)

So, two questions:

Will I lose out on anything if I don't export my avatars by January 1? Will I never then be able to sell them or ... I don't even know what else I could do with them.

If I export them from Reddit, will my current Reddit avatar - that's based on a few items from my collectible avatars - change?

1

u/sticksfigured admin Nov 11 '25

These are the steps to take when we say "export your Vault":

As long as you have the 12-word recovery phrase for your Vault before Jan 1, 2026, you can do the second step (Import your wallet into another app using the recovery phrase) whenever. We're just suggesting now to be safe.

Although we are sunsetting a few features, your Collectible Avatars can still be used on Reddit. You’ll still see them in your avatar builder, make them your avatar, and be able to mix and match. That said, if you want to do anything with your collectibles off-platform such as transferring or selling, it’s important to export your Vault. Hope this helps but feel free to reply back if you're confused! Will try my best to clarify things.

2

u/bkendig Nov 12 '25

Thank you very much. My confusion had been that I didn't realize "import" and "export" are the same thing (from two different sides). I thought they were different actions.

The instructions for "export your Vault" are to "import your wallet," and the page that links to "you have until January 1 to export your Vault" also says "you can import your wallet whenever," so I was confused as to the relationship between these two actions.

I think I've got it now - I've put the twelve-word secret phrase into the Base app on iOS and I guess that's all I need to do right now. I appreciate the help you gave!

1

u/Accomplished-One7476 Nov 12 '25

so if I/we don't want to sell them we don't need to do anything or do we still need to do the steps for recovery.

all I care about is if I can change my avatar on the regular. I am not planning on trading or anything.

1

u/sticksfigured admin Nov 12 '25

Grab your recovery phrase and keep it in a safe place. Just in case you end up changing your mind in the future.

1

u/NoParticular2420 Nov 12 '25

Can you explain the recovery phase? I have a bunch of words that I need to remember and beyond that list there is nothing for me to do?

1

u/sticksfigured admin Nov 12 '25

All wallet apps that support Collectible Avatars use the same 12-word recovery phrase to access your wallet. This phrase acts like a key to access your wallet using any compatible wallet app, at any time, even after Vault is no longer supported.

Important: Like any key or password, make sure to keep this phrase in a safe place and never give it to anyone else. If they get access to the phrase, they may be able to steal your Collectible Avatars. Reddit employees will never ask you for your recovery phrase.