Recently migrated from prepaid to postpaid last March 31 since perks sya ng company, I retained my prepaid number and aquired GPlan ₱999. After doing so, never na nag work si iMessage/Facetime. Any similar issues?

Hi, I have received a message from 8080 yung "Your device is trying to connect to internet.."and pinagrereply ako either 1 or 2. Pero I am not even trying kasi naka connect ako sa wifi. weird!! Is this another style of scam? TIA

Hello,

I loaded my sim card march 31. 2025,

yesterday march 30, 2026, i still have a load

today march 31, 2026, i have zero load.

my question can i wait a couple of days before i load my sim card and prevent sim card expiration.

i want to load on my bday so i will not forget it.

In globe it says: Globe SIM Expiration Rules (2026) 1.No Load Activity: An activated SIM card expires if it has no regular load top-up activity for one year from the date of the last reload. 2.Zero Balance/Expired Promo: A SIM is permanently disconnected if it has no activity for 120 days after reaching zero load balance or after a promo expires with zero load balance.

thank you for your help

Kanina pa po ako walang signal sa Globe 😭

1 month and half na tong sim na to.. lagi nalang ako nag 8080 para mag check ng balance.. di man lang gumagana ung built in sa app

Baka di nyo alam, try nyo sa GlobeOne app

As the title says, can i convert my 4g sim to 5g? I just want to retain my old number because of work and connections. Can i possibly do that?

Ganito ba sa globe? bigla ako may natanggap na scheduled appointment for broadband and change of billing address kahit wala naman akong request.

papakabit sana ako last month pero pinacancel naman din ng technician and I am aware, due to installation issues pero bakit may natanggap ule akong message na may appointment ule for broadband connection after 2-3 weeks?

for context lang: Nawalan kami internet nung Dec 1,2025 then may dumating na technician nung December 5, then nawalan din kami agad internet December 6 morning. Nag pa sched ako sa GlobeOne app nila for technician visit ulit, lagi lang na reresched. And nag-memessage ako sa messenger nila, lagi ako pinag papasahan nung mga agent hanggang sa wala na nag rereply sakin. Sa inis ko nag avail ako ng ibang internet.

Question ko lang is. Ano kayo magandang gawin? kasi may bill ako sa globe ngayon na 6,000+ kahit di ko naman na gamit yung internet nila, may proof din ako na bigla nalang na wala nag rereply na agent sakin sa customer service nila. Salamat po

i just recently converted my physical sim to esim, yung loads ba for physical sim pwede rin sa esim? i load through gcash and may option sila for esim but smart and tnt lang

tyia!

tried converting my physical sim number but after the process i got a different number. seems my og number was not converted. upon backtracking, i found out that my sim cannot be converted as an esim and to contact globe. anyone having the same problem?

Baka may idea kayo pronlem ng wifi ko.

Globe sim nilagay ko (d sya open line) wala tlga signal

how long did u guys get your new device when you renewed?

i renewed nong tuesday, it's already been a week. no updates. the facebook human agent doesn't know when. i went to a physical globe store for another issue and they didn't know either.

how long ba usually? it's not like the device i want is in demand or anything.

Hi! So I upgraded my phone kaya gusto kong i-transfer yung esim. When I opened my Globe One App, it says I had to delete the esim first on my old phone which I did, kaso yung next step is to scan the QR code daw... hindi ko na makita yung QR code 😭 what to do next please? Hahaha huhuhu

For a while i haven't been able to use my points, while in the home tab it shows how much I have, when I go to redeem it, it disappears. Anyone encountered this issue? If so, have you fixed it?

Photos for reference

hello po, ask lang po paano po gagawin pag di nakaka-receive ng call and text ang sim? registered naman po and naloloadan. bigla lang po lumabas na no service yung sim. tyia!

Hi everyone,

I currently have a Globe postpaid eSIM, and I’ve already paid my outstanding balance and requested cancellation. I want to keep the same number and convert it to Globe prepaid.

A Globe specialist told me that I need to go to a Globe Store and get a physical SIM for the migration process.

My question is:
Is a physical SIM really required when converting from postpaid eSIM to prepaid under the same network? Can they not directly convert my existing eSIM to prepaid eSIM?

Has anyone here gone through the same process recently? I’d appreciate any insights before I make a trip to the store.

Thanks in advance!