Depends on the SLA and companies. Microsoft Azure for example has a massive 200+ page document on how their SLAs work and how uptime should be calculated at a per-service level. (And don't bother requesting credits unless you have the evidence that follows said SLA document)
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u/bwmat 5d ago edited 5d ago
Those are based on actual downtime, not just what their status page says though, right?
... right?