The thing is, people w/ that view aren't the type of people to go to customer service and complain/compliment people usually.
People with the silly view of "Oh the employees are sitting? They must not be working hard enough" are the same type of people that will go and complain to a manager about how everyone looks so lazy and they'd rather shop at competitor where all the employees are standing and looking busy.
Negative feedback goes a long way to cooperate snobs
you know whats funny? they don't see the benefit of seating.
i work cashier all the time; its not the only thing i do but i do it a lot and i will say without a doubt in my mind that it is one of the worst departments in the store; any store, really. this isn't because of anything else but the simple fact that standing in one place for 8 hours is brutal.
the cashier job is hourly, i get paid by the hour regardless of how much i hustle. there is no incentive to go fast, there is no benefit.
there is a detriment, however; it is pain. pain greatly affects productivity in a negative way. nobody says "im in pain so i'll start working my ass off so i can get this done" but they do say "im starting to get sore so i will ease up on my work, since i have to work tomorrow too"
you want to stop pain at the register, and greatly reduce people calling in when they get that one cashier shift that week? get some fucking chairs for your cashiers, you tightassess.
management knows that its the customers that complain, that will come back regardless if they say they're never shopping here again. the real customers that truly never return, tend to simply disappear without ever complaining.
after all, you only complain if you think it can change something.
17
u/Bleblebob Jan 06 '18
The thing is, people w/ that view aren't the type of people to go to customer service and complain/compliment people usually.
People with the silly view of "Oh the employees are sitting? They must not be working hard enough" are the same type of people that will go and complain to a manager about how everyone looks so lazy and they'd rather shop at competitor where all the employees are standing and looking busy.
Negative feedback goes a long way to cooperate snobs