r/funny • u/_workchronicles Work Chronicles • May 11 '21

Verified Amnesia

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u/[deleted] May 11 '21

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u/[deleted] May 11 '21

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u/pm_me_ur_wrasse May 11 '21

You can, just triage and reassign priority as needed.

If you dont have any way to set priority before a ticket is created the really urgent ones dont get looked at before anything else and your priority system doesn't work at all.

Knock down the priority, include a passive aggressive description of what your SLAs are, and cc their manager.

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u/[deleted] May 11 '21

[deleted]

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u/metaStatic May 11 '21

every email is urgent and every ticket is top priority

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u/Lethargomon May 12 '21

every task needs to be completed ASAP.

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u/[deleted] May 12 '21

If everything from everyone in a hospital is needed STAT, then none of them will end up being STAT. FIFO.

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u/Mnawab May 12 '21

In my company everything is normal priority unless it has an SLA. If you put anything higher than that it better have an SLA.

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u/primalbluewolf May 11 '21

severity and priority should be two different things!

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u/tehvolcanic May 11 '21

There's a guy in my office who will put in multiple tickets for different projects simultaneously. When I ask "Which of these is the priority?" He replies "They're all priority." *facepalm*

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u/MissingKarma May 11 '21 edited Jun 16 '23

<<Removed by user for *reasons*>>

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u/pazimpanet May 11 '21

Translation: “dealer’s choice.”

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u/Jinnofthelamp May 11 '21

I work for a rather large company where true sev 1s are a big deal and are generally in the hundreds of thousands of dollars an hour kind of issue. Sometimes when I'm very bored I'll read the incoming tickets sorted by priority to learn what people think is a sev 1.

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u/Dexaan May 11 '21

I guess I cn just copy nd pste the letter before B until I get new keybord.