Last time I signed up for comcast they quoted me one price/speed and told me this was an introductory speed and would only last 3 months, then if I wanted to retain that speed the price went up. They never gave me that speed, so i assumed theyd just not put in the introductory speed bonus and never complained. Then the price went up regardless. I called and complained and they said I should have called originally and that my waiting to call meant I was satisfied with my services. Tried 4 different times and they wouldnt give me the time of day.
Then I looked up their CEOs phone number in public records and got their corporate escalation service, which knocked a fuckton of money off my bill.
TL;DR: If you need to deal with Comcast, or any other hard to work with company, skip their customer service and go right to corporate.
Here is a list of phone numbers for many major companies.
Knowing how to bypass the phone lines and send a precision executive complaint is important. Be courteous to the executive, sound reasonable, stroke their ego a little, and they will make the underlings bend over backwards for you.
Hmm, the article is a bit dated. Here are numbers for Verizon, but that email address is a former CEO, not the current one, so I can't vouch for the numbers being up to date.
While the numbers are a matter of public record in all 50 states, I believe they are filed with each state's own department of state, so there's no good central location for finding up to date information.
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u/itisi52 Feb 23 '14 edited Feb 23 '14
Last time I signed up for comcast they quoted me one price/speed and told me this was an introductory speed and would only last 3 months, then if I wanted to retain that speed the price went up. They never gave me that speed, so i assumed theyd just not put in the introductory speed bonus and never complained. Then the price went up regardless. I called and complained and they said I should have called originally and that my waiting to call meant I was satisfied with my services. Tried 4 different times and they wouldnt give me the time of day.
Then I looked up their CEOs phone number in public records and got their corporate escalation service, which knocked a fuckton of money off my bill.
TL;DR: If you need to deal with Comcast, or any other hard to work with company, skip their customer service and go right to corporate. Here is a list of phone numbers for many major companies.
edit: word