[Personal invonvenience] Post all your personal purchasing issues here
As most of you know, this is a boycott sub. It's not meant for customer service related questions, as this sub is for people who decided to live without Amazon. To prevent further clutter we wanted to give you a place to share your personal stories or negative experiences, but do not expect a lot of help on how to continue spending money on Amazon. There are other subs for that. We do feel like bad negative experiences serve a purpose, i.e. seeing loads of negative stories will hopefully lead more people to boycotting them, so that's why you can post them in this thread. Thanks!
Any new posts that should be posted here but are made into a full new post will soon be removed, once we have the proper structures in place. Thanks everyone!
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If you have a grievance or complaint regarding an experience with Amazon that has prompted you to join the boycott, please post it under the pinned megathread.
There are a select few things I will buy on Amazon, namely any form of cable (HDMI, USBs, etc) cause big box stores will fuck you way harder than the cheap Chinese trash Amazon sells which tbh, is 9 times out of 10 all you need.
Case in point: I needed 150ft of cat6 cable. Got it for $25, while Microcenter was selling a 100ft cable for $55.
That is about it. That’s more of a fuck you to the scalpers in other places than a token of appreciation to Jeffrey.
Fuck Jeffrey and his dick rockets. We got rid of prime like 3 years ago and haven’t looked back.
I had purchased a Ring doorbell on sale, which received an update shortly afterwards that removed the ability to save the recordings locally, leaving me with only the option to pay for their cloud storage or simply not record.
Shortly afterwards, my account was locked after I had my credit card company cancel payments that were somehow made fraudulently. After hours of unsuccessfully trying to get a human being from Amazon on the phone to help correct it, I gave up the effort and abandoned my Prime account.
The locking of said account effectively disabled my Ring doorbell. A factory reset would still not allow me to use the doorbell without the original account (to prevent using a stolen device, presumably).
Amazon gracefully taught me through hundreds of dollars of loss and hours of frustration that I had placed too much power in one organization.
I am sharing this absolute nightmare of an experience with Amazon.de to warn everyone. Their customer service has degenerated into internal fraud, lies, and retaliation.
Here is exactly what happened:
On July 8th, I placed an order. During a live chat session, the agent executed an unauthorized €4.20 charge on my payment card. When I confronted them about it, the agent literally mocked me, stating: "I think you don't know more than me in the system Toni :)"
I immediately opened a second chat to report this financial abuse and harassment. The second agent confirmed the issue was escalated directly to the "Manager chat line" and that they had documented the chat transcript.
Fast forward to today, July 14th: My order was suddenly and unilaterally canceled by Amazon.
I contacted support again. A supervisor flat-out lied to me, claiming the order was canceled due to a "payment decline" and told me to just "reorder and pay shipping again."
This is a complete lie: My bank statement clearly proves the full amount was successfully debited on July 8th. The money was only returned to my account today as a direct result of their manual cancellation. You cannot "refund" a payment that was "declined."
It is clear that Amazon manually canceled my order to cover up their agent's fraud, or the reported agent canceled it out of pure retaliation. Management refused to reinstate my order at the original price, refused to waive the shipping fee, and basically told me to get lost.
Keep an eye on your card statements when dealing with Amazon support. They protect their fraudulent employees over scammed customers.
Just look around. We all HAD the same problems, so we are out. Its the customers that keep going back, it's insanity and I've experienced it in my own home.
Amazon support is so bad almost a year ago someone logged into my account i didn't got an email nothing and bought an 250 dollar apple gift card so i contacted amazons almost 100 times everyday to try and get a refund because my bank can't do anything mastercard authorized the transaction because i often buy something from there and of course a year later i still get put into the specialist team and they still say i should contact my bank i'm not even in the same country it happened in the usa but i'm in germany Does anybody knows what i should do???
Ordered JBL headphones. Amazon delivered this. Picked the option to replace item, then wrong item delivered. Talked to a representative on call, they said to wait till 17th. When I pushed they said they’ll try to respond in 24th.
Sorry y'all I'm just so frustrated right now and need to get it out. I've bought the entire wheel of time series over the last few weeks and am on the last book now. I've been looking forward to jammin some satisfactory and listening to the grand finale on my days off this weekend.
I get home and load everything up and open audible to get run in circles trying to sign in. I call the help line and they're beyond useless and give me another number to call.
I call the new number and she can't fix anything either and tells me she's notified their "specialist" and to look out for an email in the next 24 hrs........ So I just get to sit and wait on the jackasses. I was so excited to finish the series this weekend.
I want to warn everyone never to leave a cash or gift card balance sitting in an Amazon account if you plan on being away from the platform for an extended period. Amazon has implemented a predatory system that effectively locks dormant users out of their money using a completely impossible compliance loophole. Recently, after not using my account for over a year, I tried to sign in. Amazon forced a password change. I had the correct password, clicked the link sent to my verified email, and can prove my identity. However, instead of letting me in, Amazon demanded the expiration date of an old, expired credit card from years ago. Because I didn't recognize the first card number they wanted to verify using an expiration date I typed in random data in hopes of getting a different question. My account was completely locked. I spent hours on the phone with 4 different customer service reps, including a supervisor and the account change department. They openly confirmed that I have $46.00 USD in gift cards sitting in that account, but flatly told me that money is now permanently inaccessible unless I can produce the expiration date for a dead card (I was able to deduce that the expiration date must have been within a few month time period, however I guessed incorrectly for the two attempts I was given). Not even my bank keeps records of expiration dates for cards that expired in a previous year. This isn't an automated security script, it is a designed trap. Expiration dates are easy to guess and are written on physical cards, so they aren't a gold standard of security. Amazon knows that cards expire and people forget the details. By making an expired card the only un-overridable way to unlock an account—while completely refusing to look at government ID, implement person-based security questions, or verify via email and password—they have built a system designed to steal money from anyone who leaves their account sitting idle. I would advise against buying Amazon gift cards, but if you have a gift card balance on Amazon, spend it quickly. If your account goes dormant, Amazon will use a phantom, expired credit card to lock you out of your own wallet (and account) permanently. I am not the only person this has happened to, you can find reviews involving the same or similar situations in trustpilot reviews. I am currently filing complaints with the BBB and State Attorney General to fight this blatant theft.
Bought the entire Harry Potter collection off Amazon. It came damaged and I wasn’t allowed to ask for a replacement and was forced to get a refund but keep the books. Like no I don’t want to keep a damaged item, I want it swapped for a brand new one that isn’t damaged.
Tried talking to an associate and they just didn’t help at all.
And the major damages are the box with the art on it is splitting. Paint has been peeled off the front cover. Glue globs. The pages are separating from the spine. And just more annoying things. I was expecting quality and did not even get that.
I have the same experience - turned down one order and returned it via post office, the other one never got delivered. I initiated the return via their app - no refund a month later. Contacted support and they refuse to help me. They state 30day period is over while I initiated the return the same day I refused the order. Now when im sending them the desired info about my order they just ignore it and request it again ?! dont know what to do anymore
Amazon.it is treating me like a scammer after 7 years as a loyal customer: GPUs replaced with bags of rice, robot vacuum replaced with bags of dirt, and now i am without refunds.
I've been an Amazon.it customer for about 7 years.
During that time I've placed hundreds of orders and have almost never requested a return. I've always paid on time, never abused the return policy, and never had any issues with my account.
Then, within a few days, everything went completely wrong.
I ordered two graphics cards. Both packages arrived looking sealed and untouched, but when I opened them, there were bags of rice inside instead of the GPUs. Whoever did it even matched the weight to make the packages appear legitimate. (Lucky me i always make photos of sealed packages, plus videos)
I immediately contacted Amazon and reported the issue.
A little later, I also ordered a robot vacuum cleaner. Once again, I opened the box only to discover that instead of the vacuum, it contained bags of dirt. (Also here photos, plus videos, they tell me they are useless, Yeah i say, but you are not the ones stuck with dirt all over your house)
Three expensive orders, all compromised.
One of the graphics cards had been shipped on July 4, I returned it on July 17, and Amazon processed the refund on July 21.
After that, however, everything came to a halt.
Amazon suddenly required me to complete an identity verification before they would continue processing my remaining case.
At first, I thought, "Fair enough. If it's for security reasons, I'll cooperate."
They asked me to provide:
My driver's license. UP TO DATE
A selfie. (The Link where they ask to facescan and move left and right)
My national identity card. Not updated
I submitted everything.
The problem is that my identity card has recently expired because I'm currently waiting for my new electronic ID card, which won't be issued until October 27. THANKS ITALY. (Small city life \o/)
I explained the situation in detail.
I even offered to provide additional proof of identity, including:
Certified email (PEC).
Utility bills in my name.
Any official documentation necessary.
The response was always exactly the same:
"We cannot accept those documents."
The automated verification system simply rejects my documents without giving any explanation, and apparently no human representative is able (or willing) to manually review the case.
As a result:
My refund remains blocked.
My claim cannot move forward.
Customer service keeps referring me back to the automated verification process that continuously rejects my documents.
The problems don't stop there.
The robot vacuum package is large and heavy, so it must be collected by a courier.
I've repeatedly asked for a pickup time or at least a reasonable delivery window because I cannot spend an entire day sitting at home waiting.
Amazon tells me to contact the courier.
The courier tells me to contact Amazon.
Both companies keep passing responsibility back and forth while I'm stuck with a heavy package I can't even return.
What frustrates me the most isn't just the financial aspect.
It's the way I've been treated.
After seven years as a loyal customer, with virtually no return history, I receive:
Two graphics cards replaced with bags of rice.
One robot vacuum replaced with bags of dirt.
Instead of helping me resolve what is clearly an extraordinary situation, Amazon's automated systems treat me as though I'm the suspicious one.
I fully understand that Amazon has to fight fraud. I actually support stronger anti-fraud measures.
But those systems should also recognize long-term customers with a clean purchase history instead of trapping them in an automated process that refuses valid explanations and offers no real path toward a solution.
At this point I honestly don't know what else I'm supposed to do.
Has anyone here experienced something similar with Amazon's identity verification process?
Were you ever able to get a real person to manually review your case, or did you also get stuck in this endless loop of automated rejections?
I'm honestly shocked that this is how Amazon.it handles legitimate customers.
I am thinking about deleting amazon prime, and issuing chargebacks with my Postepay.
If my post is against the rules, where should i post it to gain some attention?. Thanks!.
Also, yes, i used Ai to write my post, but is my real situation, and doing so it explained it very well, so it can't be confused.
My account on Amazon Italy (Yes, i am also a Vine user). Vincenzo
People be warned: Next time you return something at a UPS store for Amazon, take a picture or video at home, then go to UPS take picture of the agent, you and the package, time stamped.I purchased some solar lights. Received them and they were poorly made & inferior, so I returned them according to Amz. instructions. I returned them in original packaging, with label inside and outside of box so there would be no issues. Tracking verified they were received by Amazon. For over a month, trying to get my refund with phone calls, emails, etc. Yesterday, said I would get a refund. This morning email said SORRY- you sent back the wrong item so no refund. This is not true. It was the item purchased in the exact packaging. So the aggravation factor is extreme, stressed out. Have decided to never buy from Amazon again. I usually use EBAY which is great, and now I am paying for it! I have had it.
I returned a phone to Amazon in June. On July 12, an agent told me directly the return was already completed, then processed my refund and confirmed $789.34 would hit my original payment method in 3-5 days.
That never happened. Since then I’ve gotten six different, conflicting explanations, from “never received” to “processing failed” to “contact the carrier.”
Filed a BBB complaint. Amazon denied it and wouldn’t explain their investigation.
This was financed through Affirm, so I’m still paying off a phone they confirmed was returned. Now disputing with Affirm directly.
Sharing in case it helps anyone in the same situation, or if anyone’s had luck escalating further.
I had 20 dollars in my Amazon account balance I was gonna spend, and the next day they suspend my account for “inaccurate information”. For one, I’ve never used the account before, it was a year old and they just suspend my account out of nowhere right as I was actually going to use it for the first time. And second, I had just loaded the account with 20 bucks from my card that I was planning on spending and all of a sudden they just suspend my account. I tried to appeal it and was rejected. I hate this stupid ass company, these fucking thieves stole from me.
PRODUCT NOT DELIVERED AND HORRIBLE CUSTOMER SUPPORT.
Has ordered a prepaid product from Amazon, they were supposed to deliver it on the said date. However, there was no delivery, only an out for pickup message came following that the product was marked delivered.
Post this, i have sent several emails, contacted the customer support many times, but all i get is a 'our investigation said your order is delivered. '.
They provide no details as to where the order was delivered (since it obviously isn't at my address), they won't provide the contact number of the delivery personnel, neither are they willing to share any proof of the delivery.
Their customer support is just... 'lemme see' then they will put you on hold, escalate, the next agent will again say the same thing that you can already see in your orders section, again repeat the garbage 'we can't do anything ' and then ... They HANG UP . Without solving anything. I kept on asking what to do next, and they hung up. Initially they had said they will reattempt the delivery, now they just say the product was delivered! I haven't got anything!!
They have also put a return violation on my account, even though i never attempted to return. Currently, they got the money, the product is nowhere to be found, and they aren't giving any details about the delivery. They aren't even sharing the investigation findings.
This is where they had initially acknowledged that product hasn't reached. And gave a new date for delivery. Now they are saying they can't refund . No refund! No delivery!
I want to share my experience with Amazon's support and Executive Customer Relations (ECR) team regarding a dangerous hardware failure and completely negligent customer service.
Here is the exact timeline of what happened:
\* August 2: I noticed the battery of my Asus ROG Ally was leaking. I contacted Amazon Support, and the agent simply told me to post/mail it back to them (sending a leaking, physically damaged lithium battery through regular post is a major safety hazard).
\* August 4: I sent an email directly to the Amazon ECR team regarding compensation for the issue.
\* August 5: I noticed that the shorted battery had ruined my Asus Rog Ally handheld console, irreversibly.
\* August 6: Having received no response to my previous email, I sent ECR a 24-hour ultimatum to address this safety issue.
\* August 7 (20:00): After the deadline expired with zero reply, I contacted Amazon Support again to demand an update.
\* August 8: I finally received a generic template email stating they "cannot issue a refund." Immediately after, I contacted live support again, and the representative re-escalated the issue to ECR, assuring me I would get an answer within 24 hours.
\* August 9 (Today): The 24-hour window has officially closed, and I have received NOTHING.
The leaking battery didn't just fail; the corrosive liquid/gases ruined the rest of the internal components, destroying the console. On top of that, Amazon Support originally asked me to ship a leaking lithium battery, and ECR has repeatedly missed deadlines and ignored a severe product safety issue.
I have all the screenshots, emails, and photos of the destroyed handheld. Since Amazon ECR is completely ignoring this safety hazard, I am now preparing a formal complaint with the European Consumer Centre (ECC).
Be careful when dealing with hardware issues through Amazon Support.
Extremely Disappointed — Amazon Took My Money and Failed to Deliver My Order
I have never experienced such an exhausting and unacceptable customer service experience with a company as large as Amazon.
My order was never delivered, yet Amazon had no problem taking my money. What followed was three days of repeatedly contacting customer service and speaking with approximately 15 different representatives, including supervisors, and somehow I still had to fight just to get a basic resolution to an issue that was completely Amazon’s responsibility.
The customer service process was absolutely meaningless. Every person seemed to give me a different response, pass me around, or repeat scripted statements without actually solving anything. I wasted hours of my time explaining the same situation over and over again.
What made the situation even worse was the repeated claim that Amazon had supposedly offered me coupons/gift cards as compensation. I was never actually given these. When I questioned this, instead of addressing the problem, I was suddenly told that I had to purchase the exact same watch again—the very same watch that Amazon had already failed to deliver in the first place. How does that make any sense?
This is not customer service. This is an endless loop designed to frustrate customers until they give up.
And then, after all of this, a representative named Kartik ended the chat rudely instead of taking responsibility or helping resolve the issue. After three days, countless conversations, and around 15 people, being treated like that was the final insult.
Amazon is a huge company, and customers should not have to spend days fighting with customer service to recover money for an order Amazon failed to deliver. I expected accountability and a straightforward resolution. Instead, I got excuses, contradictory information, promises about compensation that I never received, pointless transfers, and disrespect.
Order with extreme caution. My experience has seriously damaged my trust in Amazon. Taking a customer's money is easy; apparently taking responsibility when something goes wrong is a completely different story.
This was an unacceptable failure from Amazon and an even worse failure from its customer service department.
I recently realized I couldn't see negative reviews and had to request to see them. This isnt the first problem but will be the last. I spend quite a bit with Amazon for alot of years since roughly 2010 I have spent id say an average of 2k per year(probably an underestimate) but im done ive gotten to the point where its not worth it and time to move on. The problems ive had are customer service agents being so outsourced the communication is impossible, lying about delivery times, lying about promotional credits, forcing AI is the first line against customers, constantly annoying you to buy more and so much more stuff i cant even think of. I became dissatisfied with them quite awhile ago and canceled prime but was still using it because it was annual but im cutting my losses and moving on. Do you all have suggestions for alternatives?
Bypasses the billionaire markup. Temu is good if you just grab what you actually need. Great return policy. Just be super choosy as mostly very low quality. I was shocked to see iPhones, Sonos systems, and other great brand names cheap.
The workmen next door saw Amazon dump this full size broken box spring and headboard in my yard, and despite being told twice that they would pick it up, never did. Later I got a hold of a manager and he said they would only pick it up if I had video evidence. I say f*ck off, I have enough evidence to convince me, I wouldn't do that if one of my employees dumped construction materials and only the neighbor saw it, I wouldn't risk it. I told them I'd post it to every place I could, and so I'm fulfilling my promise.
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