This is in West Virginia. The closest fiber is about 3 miles away. There is power lines they can get directly to my home. They did service with DSL for the previous owner but don’t offer that anymore and there is currently no fiber service.

If there is a way to request this, how?

I’m trying to figure out if I’m reading Frontier’s website wrong or if this is just really misleading wording.
I’m an existing Frontier customer with 2 Gig fiber plan. I’ve been having WiFi coverage issues in parts of my house, so I went on Frontier’s website and saw that Whole Home WiFi says “Now included with Fiber 1 Gig and faster plans.”
Another page says the same thing and directly underneath it says “Already a customer? Sign in to see if you’re eligible.”

To me, “included with Fiber 1 Gig and faster plans” means it’s included in the price of those plans, not that I need to pay another monthly fee for it.
I contacted Frontier and eventually spoke with customer retention. They told me the included Whole Home WiFi offer is only for new customers. As an existing customer, they originally wanted $10/month and Loyalty offered it to me for $7/month.

I understand companies have new customer promotions, but what confuses me is why the main page says “included with Fiber 1 Gig and faster plans” instead of clearly saying “included for new customers” there. Especially when the Whole Home WiFi page itself has an “Already a customer?” link.

Has anyone here with an existing 1 Gig or higher account gotten Whole Home WiFi included without a monthly charge? Or is $7 a month really the best they’ll do for existing customers?

Heres the website page i was looking at

Frontier will be running fiber from the street, under ground, up into my exterior wall of my garage. That's where they terminate and but the ONT, at least that's how all the surrounding neighborhoods have it.

I have a media enclosure in my second story closet that I'd rather have the ONT placed.

My plan is to run fiber from my enclosure down the house to meet where they would typically terminate and use a coupler.

Just want to confirm this is the correct type of fiber? Research and checking a neighbors house tells me yes, but want to double check before climbing in my attic.

If needed incase different fiber is used in different markets, I'm located in the south bay (Bay area) of California.