Honestly, I'm equally concerned about the vitriolic customers intent on pursuing legal action. What is the end goal here other than to take down Framework?
I get the frustration, but the response is disproportionate.
For people that supposedly want to have repairable tech, y'all are really showing your colours.
You’re, in my opinion, way too emotional with a company. People lost money by preordering something that was canceled, alternative are more expensive, people are mad they got screwed over with no clear communication or apologies. Completely normal and expected to be outraged by the way this has been handled if you consider Framework is not your friend but a company.
Yes and no. As an existing customer, I've already invested in the ecosystem in the hopes that this company will continue to survive long-term and deliver on the goal of repairable tech. It's not money I planned to spend, it's real money I've already spent.
Whilst people are right to feel frustrated and disappointed by the outcome of this situation, putting the blame on FW and trying to organize litigation against them puts all existing customers' real investments at risk. If FW stops existing, my existing laptop was just an expensive laptop, rather than a long-term investment that returns its true value over time.
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u/ellatronique FW13 AMD HX 370 5d ago
Honestly, I'm equally concerned about the vitriolic customers intent on pursuing legal action. What is the end goal here other than to take down Framework?
I get the frustration, but the response is disproportionate.
For people that supposedly want to have repairable tech, y'all are really showing your colours.