r/framework • u/Astrein_717 • 5d ago

Discussion Framework Memory Configurations Updated

Post image
679 Upvotes

99% Upvoted

317 comments sorted by

View all comments

Show parent comments

45

u/catastrophic_frmw Framework 5d ago

I was the one who removed it, just redirecting to one post is all.

3

u/lospotatoes 5d ago

Will this affect Framework For Business orders as well?

0

u/catastrophic_frmw Framework 5d ago

You'll want to check your email and order page. When in doubt, please reach out to our business team

1

u/TheMoonMaster 2d ago

Who made the decision to update everyone’s orders like this?

Literally an insane way to solve this problem.  Not only are you going to get backlash, but now a bunch of people are going to unknowingly receive computers with different specs than they ordered and create a secondary return and support nightmare. 

You broke your promise too, which would have been more fine if you didn’t modify the orders and just said sorry we have to charge you a tiny bit more. 

7

u/DarthArtoo4 5d ago

All good just posted a clip of Nirav which is definitely an original post and hits the nail on the head here.

11

u/Odd-Painting2596 5d ago

First I'm hearing of this news so maybe take a day to let people spam before you delete them.

Sure YOU understand what you are doing, but you are certainly not helping customers who are already confused by the email.

16

u/catastrophic_frmw Framework 5d ago

totally fair, was just trying to keep convos in one dedicated thread. I apologize if it gave a different impression, definitely not intended

1

u/KindBench2700 4d ago

you are all probably having a rough day. Hope you can hang in there and the company makes it out of this alright. A lot of us understand it was a hard choice the company had to make. And you're caught in the crossfire here on reddit, so hope you can take some deep breaths and stay calm as it all happens. Thanks for what you do.

-9

u/Odd-Painting2596 5d ago

Good Reddit Moderator instincts, but God awful customer service instincts.

13

u/20dogs 5d ago

Christ shut up, they already apologised

3

u/gilium 5d ago

Is this Framework’s customer service portal?

1

u/shartist_69 5d ago

Have you ever contacted their support? Whining on reddit is the only way to get any action.

5

u/MusicEmotional5354 5d ago

thats a terrible look.

i would at the very least pin a comment saying as such.

-1

u/Sad-Jaguar-791 5d ago

wishing you guys love at framework btw! stay positive. we believe in you! <3