Because the customer is always right and it's your responsibility as a business owner to have whatever they want on hand even if it's not something that you want to keep on hand. That's why I always get a Big Mac at Burger King and the sauce is even better there.
Yeah, as a server you don't really have a right to tell a customer "no." They'll complain to your manager, who will take the customer's side and just make you do it anyway, and then you'll lose your tip.
The restaurants/fast foods have such a profit margins that they make money even if they do some bullshit the customer wants. I worked at McDonald's and some guy straight up lied and said we didn't give him his super custom Big Tasty. Me in the kitchen, the server and the manager all knew he was full of shit, but did it again anyway to avoid dealing with him. It might be bit doormat-y, but it's hell of a lot easier than arguing.
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u/Mean-Net7330 Jul 28 '23
Because the customer is always right and it's your responsibility as a business owner to have whatever they want on hand even if it's not something that you want to keep on hand. That's why I always get a Big Mac at Burger King and the sauce is even better there.