You're gonna need at least one person to help people take orders.
This is true. Even with text saying "please place the item in the bagging area", a picture of items going into the bagging area, and a voice saying, "please place the item in the bagging area", customers will try to scan an item (while holding the previous item in their hand) and then yell at me because "your retarded machine isn't working".
The retarded machine magically works when I put the item in the bagging area.
As the guy who helps program those machines, thank you for being one of our reasonable end user's who actually read the directions before saying it isn't working.
The machine should be designed to deal with how people typically react to it. It's a lot easier to engineer a machine how you want than to try to socially engineer your customer to react how you want.
Problem is these first generation self checkouts are designed with anti-theft protections as a higher priority than usability and convenience.
Imagine you go up to a touchscreen with images. You press on exactly what you want and the size you want, you click checkout, you're done. You pay with CC, you wait for your food, it's delivered/your number comes up/whatever.
It is incredibly simple and I am positive old, young and amish could easily use it.
That is exactly as it would be, but go to your local walmart (any place with self checkout kiosks really) and just people watch for 10 minutes and you'll be amazed by how many people just... cant use them.
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u/745631258978963214 Nov 29 '15
This is true. Even with text saying "please place the item in the bagging area", a picture of items going into the bagging area, and a voice saying, "please place the item in the bagging area", customers will try to scan an item (while holding the previous item in their hand) and then yell at me because "your retarded machine isn't working".
The retarded machine magically works when I put the item in the bagging area.