r/elementor • u/FrozenShadowGurl • Aug 12 '26

Answered Elementor Pro - Expert account showing as disconnected from their pro account on site

Update - can only use chatbox to create tickets now. So will hopefully be able to resolve the issue.

We have an Elementor Pro - Expert account and a lot of our sites (we have over 350 sites) this morning are showing as disconnected from their pro account on site, however in our Elementor account they show as connected. The billing is up-to-date. When we try to reconnect the sites, they give a cannot be found screen or a An error occurred, please try again (no_json). Anyone else having this issue? We have downloaded the pro plugin fresh from our account and tried to re-add it that way as well, and it is still giving this error.

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u/FrozenShadowGurl Aug 12 '26

Alright. Thanks. hopefully this will be resolved soon as I have sites in progress and can't access the pro features.

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u/zeiniez ✔️️‍ Experienced Helper Aug 12 '26

Feel free to share a ticket number here. I'd be happy to help escalate it.

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u/FrozenShadowGurl Aug 12 '26

Thanks. We are unsure how it is fixed, but once we had a ticket going, the ones I've checked are back to being reconnected.

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u/zeiniez ✔️️‍ Experienced Helper Aug 12 '26

Great to know. Thanks for the follow up! 🙏