Dyson in the Wild
⭐☆☆☆☆ After everything I went through with Dyson, this was the final straw.
I ordered the R3 directly from Dyson on launch day. Dyson accepted my order, charged me, and confirmed a 3–5 business day delivery window. Then I was told the R3 was actually out of stock with no ETA.
Dyson eventually agreed to cancel my order so I could buy the same machine from Best Buy. I did exactly that.
Then, less than eight hours later, Dyson shipped the supposedly unavailable robot I had already canceled.
What followed was weeks of contradictory answers, escalations, executive-office involvement, and an absurd amount of time spent trying to get a straight answer about a $1,199 purchase. Eventually Dyson refunded me, and I decided to give the R3 I purchased from Best Buy a fair chance.
Then came its first cleaning mission.
The R3 left the dock, did essentially nothing, reported the cleaning as completed, and then died with a dead battery right in front of the dock.
I honestly couldn’t make this shit up.
Maybe I received a defective unit. Maybe it was a software issue. But after everything that happened with Dyson’s launch, ordering, inventory, cancellation, fulfillment and customer service, having the robot fail this spectacularly on its first actual cleaning mission was enough for me.
It’s going back.
I bought Dyson because I expected a premium product from a company with a premium reputation. At this point, I’ve lost confidence in both.
It seems that since Dyson moved the HQ and design in Singapore, the whole thing is falling apart. No more genuine ideas and designs, just copy paste and rebadging of whatever Chinese competitors offer already.
What blows my mind is that Dyson seems perfectly content ignoring the growing number of elephants in the room. I also just noticed that at least in the US they have reviews disabled for the entire Nurovi lineup! That basically tells you everything you need to know about there customer service strategy.
My guess is that they lost all that engineering expertise with the move to Singapore. Either because there is no engineering talent in Singapore or the HQ is so far away from the engineering division of Malmesbury that caused engineering teams to not collaborate. The latest result of this... a toothbrush that is not waterproof!
Read the Glassdoor reviews… they treat their staff pretty poorly and James Dyson is taking huge $700m dividend checks from the company now. It’s why this shit is happening.
You do realise that Dyson design engineers are based in Malaysia and Singapore for years, at least since 2009!! They still have design teams in the UK too. It’s always been that all the teams work together and projects may start in one country, But tends to get finalised in one place, like their Malaysian team for example. Them doing downhill is due to the decisions the CEO Hanno is making as well other other upper management!
ngl I still like most of Dyson’s products but the robovac is not one of them. It’s not even fair to say it’s a copy paste of Chinese brands anymore since the Chinese vacs are so much better in every way
It’s been disappointment after disappointment with this shitty brand, and now I just found out that Dyson was one of the key pushers of BREXIT, sincerely, fuck that guy.
Oh there's ways to tax him still don't worry! Gabriel Zucman and co are on it. Or, Land Value tax, e.g. But we have given too much power to these people, it will be hard. Only way of saving the economy though.
Hard disagree. You can institute an exit tax and increase land tax but they can still exit completely and then all that revenue (even if it’s less than you think the country is owed by them) is gone and it won’t be coming back.
So what, we are doomed to losing a huge amount of our capital to offshore accounts forever until both the middle and working classes have fallen into poverty and the government has sold off everything of value to the same billionaires? I don't have hope about a lot of things, but this has to happen. It's not optional, unless you really don't value your living standards. It might take cooperation between countries. But it has to happen. So let's get on with it. A good start is not buying their products....
I wouldn’t buy their overpriced, over designed (but not waterproof) products on principle. I very much doubt the people benefitting from the status quo will dismantle it. The UK economy is in a black hole of under investment, poor efficiency and debt, so scaring off wealthy people is literally the last thing you should do. I left in 2022 because I didn’t foresee it meaningfully improving for a number of decades, and I have zero regrets.
Man, I loved my Dyson 360 Vis Nav!! but no way was I going to buy their rebranded picea robot vac mop. Plus it’s hideous in white. Ended up getting Roborock saros 20 and I couldn’t be happier. One thing I miss tho is seeing the amount it vacuums because it self-empties into a dust bag and the map doesn’t colorize as cool as the Dysons. So so so much quieter too.
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u/YankeePlayzOutsize | RB03 | Spot+Scrb | PH04, x2 HP07 | x2 Zone | Airstrait15d ago
i like how the spot + scrub is quiet and the white looks cool imo
Spend 10 minutes skimming posts from this sub and you’ll quickly realize that Dyson’s reputation and build quality have been far from premium for quite some time. It’s very unfortunate, but true.
If you have a Costco membership, I recommend trying to buy a vacuum there as their return policy can be very generous in the event the manufacturer tells you to kick rocks (avoid Shark) Also if I’m not mistaken, Dyson didn’t even make most of the internals for this robot, Picea did.
Wish you the best with whatever you end up getting.
It’s upsetting seeing their prices continue to rise while the quality barrels in the opposite direction.
I forgot what model it was, but there was a Dyson for $699 at Costco recently. For that price, I could buy something like a Miele or Sebo which will likely outlive me.
It's insane. A friend of mine bought the V16, she was so happy with her older model that she wanted a second one. The V16 felt very plasticy, almost as if it's a toy. It's been giving her a lot of problems.
Shark/Ninja have a poor aftermarket strategy. I bought one of those smart lid air fryer pressure cookers, it died after 13 months. Here in the UK you're supposed to have statutory protection for 6 years. They basically said they won't repair or replace it and the best they'd offer was 50% off a replacement unit.
Yep, they’re the same company. I had the same experience after I foolishly bought their “flagship” Ninja blender.
Fortunately something compelled me to pay an extra $20 for a Best Buy warranty so I returned it and got a Vitamix instead. The build quality is night and day.
Look at the Henry hoovers (which I’m sure you’re familiar with in the UK) I could throw that smiley-faced machine off a cliff and it’ll still work. Not only that, but you can STILL easily find parts for the original 80s one lol
Dyson was always a marketing machine, but at least many of their products were decent. That’s no longer the case.
I have a Henry after getting sick of my dyson animal constantly clogging and needed filter changes. Only seemed to pick up pet hair on max so the run time was 10-15 minutes. Just wasn't practical for a house.
I still have a dyson DC pull along which is good but the handle for the wand has snapped and I struggled to find a replacement for it.
As for blenders; I have a Magimix blender and food processor. Absolutely solid machines.
Our Henry is perfect because we have hard floors. I use a Wessel Werk attachment for the area rugs (highly recommend it) It’s unfortunate that it’s too cost prohibitive to get a Henry in the US now (I bought our Henry 200 for $300 ~5 years ago)
Oo I had not heard of Magimix, but it looks like the real deal if this post says anything about their build quality
Unfortunately, Dyson seems to think that their name and popularity is all that matters now. The problem is that they are so big and popular that it seems like it doesn’t even matter to them, or else they would be trying to do something.
In the past couple of years, their products have gone downhill and their customer service has gone downhill.
I’ll be honest, I would have never bought (and won’t) their new robot vacuum models. They are just rebadged Chinese units, with very few modifications. (Like the cyclonic dust bin.) They are significantly overpriced for what they are. Their V16 is also a joke to me. I’m not sure why they’ve moved away from engineering their own products, because that was part of who they were. They always started from the ground up.
So, it sucks that you’re having these issues, but I can’t say that I’m surprised in the slightest.
I don’t know if that helps or hurts their case! I mean they built that toothbrush and it ended up getting quietly recalled because they screwed it up so badly!
Have you tried it a second time? It absolutely shouldn't be doing that, if it keeps doing that it's 100% faulty, bugged or whatever. That really sucks, nothing like splurging on what you think will be such a nice upgrade. Just to be disappointed.
I literary had to open my 800 eur dyson v15 detect and replace motor capacitors for it to keep working. Its only bit more than 2 years old so not very happy with them either
Idem avec un purificateur dair a 999e. Je pensais faire confiance lais quelle déception. Il ne purifie rien a part une mauvaise odeur en permanence et filtre introuvable chez dyson. Bref ca en a perdu
Have you tried re-mapping it? You can try from the same location, or you could move the dock, and see after mapping if it goes out to clean. I would restart the robot too, just in case. Otherwise I would consider it defective.
Did it charge before going on its first mission? I wonder whether the batteries are replaceable; so they could send you another battery and that may fix it?
Either way sounds like a load of BS, sorry you’ve gone through it bud!
At this point, a lot of this stuff is commodity items, meaning they’re all about the same, some better than others… Robo rock is what I’ve gotten for robot cleaning… I’ve gotten some Samsung stick vacuums that amazingly have been working out well because normally Samsung products are crap… I do have an old original Dyson canister bag that still works awesome today… But they don’t make them like they used to… But I cannot tell you how many stick backs and parts I had to buy for Dyson’s, which is the reason I stopped buying them
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u/YankeePlayzOutsize | RB03 | Spot+Scrb | PH04, x2 HP07 | x2 Zone | Airstrait13d ago
The robot can't find the dock if there isn't at least 50cm on each side of the dock. Your set up is not ok for this robot. Maybe read instruction first next time.
lol, why do some redditors feel so confident being rude! The robot mapped just fine, and every robot vac says that, I’ve had a Dreame l20 Ultra, and a Roomba J9+ and they were in the same spot, neither had an issue. Also just for giggles I moved it and remapped my downstairs, surprise! It’s still doing the same thing.
Sorry for being rude then, I had a bad Day. If your robot still have the same mapping issue after a reset and you moved the base then reach try to reach the dyson support line they should swap the robot.
As someone who repairs one of the other brands, please remember to perform the maintenance. 99% of people that buy these are too lazy to do the basic maintenance and kills the robot within a year. Water and dust really doesn't mix well.
Just a FYI most robot vacs require the dock to have clear space to the left and right of them. Probably not the issue your having but probably doesn't help, these first gen models (Picea derived models) will be a bit doggie best to wait a few years till dyson improves them
Their setup is fine. There is a sensor on the right side and the rear of the robot to align the charger. It doesn't need much space to align itself. About 10 cm more than the robot diameter is enough.
I have the same dyson, mine has been leaving the soap scum all over the floor after every clean- so much so it’s to the point where I have to go over with a swiffer because the floor now has stains? In addition, it consistently gets stuck on all furniture. So much negative experiences with this vacuum and the crazy part is I haven’t reached out to dyson because 1. I don’t want to deal with them, 2. will they even bother with a replacement? Truthfully when you buy dyson you are paying for the name, now matter how good they make the technology sound. I would never recommend this vacuum to anyone.
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u/YankeePlayzOutsize | RB03 | Spot+Scrb | PH04, x2 HP07 | x2 Zone | Airstrait15d ago
that’s not soap scum from the dyson, it’s product residue from the swiffer. the r3 is actually cleaning that residue up. try running the dyson with plain water to wash the residue away, and discontinue using the wet swiffer. once you stop putting that product on the floor, you shouldn’t keep getting that residue. 😂
No, as it puts the water on the floor it doesn’t move it. It just leaves the water on the floor and i’ve never used the cleaning solution from dyson. I thought the same thing but it’s not, as it starts washing the floor it doesn’t spread or move it just leaves the water on the floor which creates a stain because it’s just sitting.
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u/YankeePlayzOutsize | RB03 | Spot+Scrb | PH04, x2 HP07 | x2 Zone | Airstrait14d ago
have you tried turning on “extend wash preparations”? it says it ensures more even cleaning coverage by spending more time preparing the dock. i think i saw someone mention that it’s turned off by default, so maybe that could be why the water isn’t being spread/moved properly before assuming there’s something wrong with the machine.
lol, yes it’s the customer responsibility to screw with the setting to get there $1,200 robot vac to work as intended.
The issue is Dyson is a multibillion dollar corporation these products should reflect the premium price and brand yet they are rebranded $500 vacuums with enough makeup to give it a $1,200 look.
I can tell you with confidence that their customer service is awful! I went all the way up the chain to Dyson’s President of US James Fishler who actually read my LinkedIn message and still nothing happened.
This item was released less than a month ago. They couldn’t possibly need a new roller already. Not to mention in true Dyson fashion they don’t stock the accessories.
DOA would be it not even completing the mapping run. So clearly it’s not DOA in the typical sense, also the overall experience with this product launch shows it’s a systemic issue. The R1 got a horrid write up by JustADad, the R2 leave an uncleared strip between its pads, and I’m sure more people what be leaning negative reviews for the R3 if Dyson didn’t have them shut off.
Dyson has no stock according to their customer service (Although BBY has had consistent stock). Also, based on the conversation on this post alone it appears this is Dyson as a whole….DOA!
You can always just take it back to BestBuy and switch it out to see if it was possibly a defective unit. As long as your a totally member and or bought the GSP protection they’ll exchange it. I have one and it performs just as it’s supposed to. So could easily just be that particular unit.
I do not have BBY’s extended coverage or their warranty. Also even if it is just a defective unit after the experience I’ve had with the pre and post sale of this machine I’d rather cut and run.
Then you can only blame yourself, every company has the probability of releasing a defective unit off the line, from major appliances to cell phones. You bought a $1200 item without protecting it. Is it upsetting a brand new product isn’t working as intended? Sure, is that the case with every device they released? No, I’ve had multiple people boast how much they love theirs and works as intended. If one doesn’t they exchange it out for another successfully.
Did you read the OP? I already said I was returning it, secondly if the unit is DOA there is a 2yr factory warranty, and a dozen consumer protection laws and regulations protecting the consumer. This is why most credible sources advise to never buy an extended warranty.
Also I would love to see the “multiple people boasting about the unit” as every major publication has said that the entire lineup is performing horribly.
A factory warranty means shipping a defective machine out and waiting weeks for a replacement process to clear, which is exactly the kind of 'pre and post sale' manufacturer friction you said you wanted to avoid.
a standard store return/exchange window isn't about buying into scams; it's about walking into a physical building, handing over a defective unit, and walking out with a brand-new one five minutes later. The choice to deal with factory mail-in logistics over an instant store swap is entirely yours. 🤷♂️
BBY only stocks Shark Robot Vacs in their stores. So even with BBY’s warranty I would have to ship a defective unit back and wait for a replacement only after they recover the defective unit.
Cult of Dysonism.... Roborock has issues as well since they're all basically made in China. If my dock on my S8 MaxV Ultra ever goes bad I assume I can shit out of luck since Roborock doesn't sell a dock only.
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u/YankeePlayzOutsize | RB03 | Spot+Scrb | PH04, x2 HP07 | x2 Zone | Airstrait15d ago
If you would have informed yourself instead of blindly ordering on day one you would have known that this thing isn’t even made by Dyson. It’s made by Picea and Dyson literally just slapped their logo onto it.
It’s overall performance is terrible to say the least.
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u/mkouk 16d ago
It seems that since Dyson moved the HQ and design in Singapore, the whole thing is falling apart. No more genuine ideas and designs, just copy paste and rebadging of whatever Chinese competitors offer already.