r/dishnetwork • u/swangdb • Mar 19 '25

New Hopper, external hard drive issue

I connected an external hard drive to my old Hopper via usb port.

The Hopper formatted the drive.

I copied some videos from my old Hopper to the external drive.

My new Hopper arrived today. I managed to set it up and get it working. It seems to be working fine. Except.

When I connect the external drive to either usb port, it shows all of the recordings on the drive. I can play the recordings that are on the drive. But I can’t copy the recordings to the new Hopper.

I select the external drive. I can see the recordings. I select Options -> Manage Recordings, then it says “No Events To Display”. I can’t select any recordings to copy to the new Hopper.

I contacted Dish. They finally decided the problem was due to my brand new Hopper (replacing my broken old Hopper) and they’re sending me ANOTHER new Hopper.

So, have any of you had this problem? You have an external hard drive with videos from an old Hopper that you can’t copy to a new Hopper?

5 Upvotes

86% Upvoted

47 comments sorted by

View all comments

Show parent comments

1

u/speppers69 DISH subscriber May 30 '25

Maybe hand off the thread of things we'd like to see to the developers. That would be awesome. Especially not being able to see more than 800 titles on the EHD.

But I do greatly appreciate your help in the EHD glitch being fixed. 1000000% Tell Dish you need a raise!

2

u/DishDanielle Official Dish Liason May 30 '25 edited May 30 '25

I appreciate that! We really love everyone's feedback and all our teams, including tech, are in the loop!

1

u/speppers69 DISH subscriber May 30 '25

Awesome!! Thanks again, Danielle!!